All Jobs > ACUTE CARE/AMBULATORY SR. ACCOUNT MANAGER (CCN)- 3 OPENINGS (Pacific & Mountain Time)
ACUTE CARE/AMBULATORY SR. ACCOUNT MANAGER (CCN)- 3 OPENINGS (Pacific & Mountain Time)
Denver, Salt Lake City, Boise, Seattle, Portland, Bend, Phoenix, Los Angeles, Orange County, Oxnard • Account Management
Full-time
MAKE A DIFFERENCE AT OCHIN
OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview - 4 Openings for Candidates in the Pacific and Mountain Time Zones ONLY
The Account Manager Senior is responsible for the creation and maintenance of executive business relationships and expanding business opportunities with existing members. This includes development and optimization of new accounts, identifying opportunities to optimize the value of the system within their operations and convey the professional services to assist in this process with our existing members.
- Partner with membership to ensure a high level of service delivery and model the customer experience OCHIN aims for on a consistent basis.
- Lead, organize and facilitate Account Manager Check-In meetings, Ad hoc meetings, and site visits as needed- up to 75% of the month. Ensure appropriate follow-up with internal and external resources to meet membership needs.
- Maintain accurate meeting notes and action items for each assigned member detailing their stated business objectives, our current business with the member, and the plans to support and supply solutions to the business needs within the account.
- Cultivate relationships with key staff within OCHIN and Member organizations, escalate issues to manager or executive as needed.
- Communicate consistently with appropriate OCHIN Team Members and provide regular updates to OCHIN manager and/or executive sponsor throughout the account relationship.
- Partner with installation Project Manager to attend assigned account go-lives and manage the hand-off from the implementation to maintenance once install is complete and stability obtained.
- Maintain a just in time knowledge base of our product lines to assist in identifying gaps for membership and in maintaining prospects for new business leads.
- Oversee the effectiveness and quality of recurring Member Care Team meetings [clinical, billing and claims, reporting etc.].
- Perform ongoing review of key measures, present to members quarterly and collaboratively determine solutions for improvement.
- Facilitate and communicate with assigned teams to maintain and optimize the business solution within all accounts. This includes new business proposals, statements of work (SOW), professional services and all work order types.
- Other duties as assigned
Travel Requirements
- Current travel required is 1-2 times per month (Maximum travel with planning and notice could be up to 75% maximum). (Post COVID travel has not been more than 1-2 times per month).
- Travel may be required based on business requirement for OCHIN Go-Live events, 2 trips per year at a minimum and more if assigned to new member account.
- Assigned member accounts may require, at a minimum, 1 annual site-visit.
IMPORTANT- Only candidates that reside in the Pacific and Mountain Time Zones who meet the requirements listed below will be considered. Acute Care, Ambulatory and CCN Account Manager experience is required.
- Bachelor’s degree in a Business, Healthcare, or related field or Minimum four (4) years’ related experience.
- Acute Care/Ambulatory and CCN experience is required.
- Minimum of 2 years of CCN Account Manager experience is required.
- Minimum of 4 years of EHR experience required - Epic Experience preferred.
- Good working knowledge of a Customer Relationship Manager [CRM] and Microsoft Office Software Suite – required.
- Proven ability to create, maintain and enhance member relationships at the executive level.
- Must be able to quickly understand the member, their programs and services as it relates to the industry to provide valued input and recommendations.
- Ability to create and maintain accurate / accessible and organized documentation.
- Excellent and strong communication, listening and questioning skills.
- Ability to identify and partner [internally and externally] to offer new business solutions.
- Ability to effectively manage member and staff relationships, promptly reply to inquiries, ensure service level agreements are kept and manage expectations.
To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Work Location and Travel Requirements
OCHIN is a 100% remote organization. Work from home requirements are:
- Ability to work independently and efficiently from a home office environment.
- High Speed Internet Service.
- It is a requirement that employees work in a distraction-free workplace.
- Travel may be required to support our member organizations on-site based on business requirements for OCHIN.
We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings
Equal Opportunity Statement
OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.
Base Pay Overview
The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.
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