McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Responsibilities:
- Answers all incoming customer calls. Identify and triage information needs of caller. Enters accurate demographic and insurance information into the scheduling system to ensure that financial viability at Karmanos Cancer Hospital is secured at the most basic level.
- Responsible for scheduling appointments requested by customers via email.
- Based on predetermined template, schedule return and return to new provider patients for treatment and physician clinic appointments; schedule new and return patients for radiology and other diagnostic and screening procedures.
- Participate in staff meetings and continuing education programs with other staff members in order to build individual skills and implement process improvements that lead to achieving and sustaining a high level of caller satisfaction.
- Assists and educates patients, families, and physicians’ offices in procedures necessary to procure a complete set of records and the importance of having those records available for a complete evaluation.
Minimum Requirements:
- High school diploma required. Bachelor degree preferred.
- Two years of customer service or healthcare related experience.
- PC and word processing skills are required.
- Knowledge of billing and managed care programs preferred.
- Familiarity with third party insurance verification, authorization and referral procedures preferred.
- Familiarity with cancer-related information and terminology.
- Good interpersonal skills.
- Excellent written and verbal communication skills.
Additional Information:
- Schedule: Full-time
- Requisition ID: 24005532
- Daily Work Times: 3:30p-12a
- On Call: No
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
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