Manager, Clinical Services
Clinical and Health Services
Full-time, Permanent
Level 10
Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.
More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.
For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.
Overview:
The Clinical Manager is responsible for overseeing the delivery of clinical services to a diverse group of young people with complex needs. This includes clinical supervision of occupational therapists, personal support workers, mental health and substance use counsellors, harm reduction workers, and other therapists and counsellors. The Clinical Manager is also responsible for performance management, appraisals, and regular supervision.
The Clinical Manager ensures that services delivered are clinically sound, responsive to young people's needs, consistent with strengths-based approaches, trauma- and evidence-informed practice, and compliant with agency policies and procedures while integrating an anti-racist, equity, diversity and inclusion lens. They are also responsible for ensuring that human resource practices are consistent with agency policies and compliant with relevant legislation.
As a member of the program management team, the Clinical Manager is responsible for managing strategic initiatives as assigned and building the clinical/counselling capacity of program staff.
Responsibilities:
- Responsible for ensuring that services delivered are clinically sound, responsive to youth and families’ needs and in compliance with agency and respective professional (i.e. College) policies and procedures, relevant legislation and professional standards.
- Provide regular clinical supervision to direct reports, supporting staff development and addressing performance management issues.
- Ensures staff maintain documentation in alignment with agency policies, professional standards and relevant legislation.
- Provide as-needed support to staff in decision-making, problem-solving, and crisis navigation, ensuring good clinical judgment that meets the needs of youth and families.
- Responsible for playing a key role in monitoring and addressing quality assurance issues related to clinical services.
- Responsible for fostering the clinical/counselling capacity of staff.
- Coordinate team meetings and meetings with community partners.
- Support research and evaluation of clinical services.
- Contribute to development/fundraising proposals and maintenance of relationships with funders.
Human Resource Management
- Responsible for ensuring that human resource practices are consistent with agency policies and compliant with relevant legislation.
- Provides leadership, sets expectations, and promotes effective working relationships across CHT programs and the sector.
- Directly supervises, appraises and evaluates clinical services staff.
- Responsible for the hiring, appraising, and terminating direct report staff.
- Identify the training needs of staff and recommend training sessions.
- Provide leadership around team development.
- Demonstrate awareness of and ensure staff work per organization health and safety policies and procedures.
- Monitors and approves staff timecards, including approving requests for time off.
Documentation and Finance
- Reviews and ensures staff documentation is completed promptly and meets organizational and professional standards.
- Completes reports for both internal and external stakeholders.
- Completes administrative reconciliations and reports.
- Creating and monitoring of budgets.
- Makes purchases in line with budgets.
- Responsible for ensuring data integrity, collection, and use.
Qualifications and Educational Requirements:
- Possess a minimum of five years’ clinical experience providing psychotherapy.
- MA/ME in Psychology OR Master of Social Work OR Master of Counselling/ME Counselling OR Master of Psychotherapy.
- Must be able to provide clinical supervision to staff performing the Controlled Act of Psychotherapy and be a member in good standing of their regulatory college.
- Have undertaken 30 hours of learning in clinical supervision.
- Have completed a minimum of 1000 direct client contact hours and received minimum 150 hours of clinical supervision.
- Demonstrated leadership of multidisciplinary teams in the clinical context, with a focus on collaboration and attention to vision and mission.
- Sound understanding of counselling/therapy modalities, mental health, substance use, and wellness interventions.
- Excellent understanding of issues related to youth homelessness, 2SLGBTQ+ identities, mental health and substance use problems and disorders.
- Strong understanding and commitment to an integrated practice model.
- Strong organizational and time management skills.
- Excellent written, documentation and oral communication skills.
- Strong computer skills.
- Experience creating, implementing and developing new projects and services in response to identified needs.
- Experience in strategic planning and implementation.
- Experience implementing quality improvement approaches.
- Demonstrated ability to engage collaboratively with sectoral partners.
- Knowledge of community resources and systems relevant to youth homelessness.
- Experience in change management.
Interested candidates should submit their cover letter and resume to this posting no later than September 30th, 2024. Only those candidates selected for an interview will be contacted. No phone calls please.
At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.
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