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Program Support Specialist (Office Coordinator)

Helping Hands Family • Trumbull, CT, United States • $200k - $250k / year • 1w ago

Our Client Services Coordinator compassionately guides families through the steps to receive ABA Services.

Skills and Competencies:

Compassionate, customer-focused attitude
Drive to make a direct impact in the Autism Community

Responsibilities:

Educating prospective clients on services offered by Helping Hands Family.
Communicating with clients in the admissions process on status, timelines and any additional information needed.
Working with families to receive proper paperwork needed to start the intake process, including speaking with the office of diagnosing physician if needed.
Working with prospective, new and existing clients to gather the correct insurance information needed to determine covered services/verification of benefits.
Insurance Case Management: obtaining authorizations, verifying coverage for services, and maintaining relationships with care coordinators.
Managing the practice management (PM) system and electronic medical records system (EMR) for data integrity, including entering, organizing, and auditing client and insurance data.
Managing intake for potential new clients, medical records, data entry, and processing for new markets until a Program Support Specialist is onboarded.

Qualifications:

Bachelor’s Degree
Previous experience in a related field

About Helping Hands Family:

Helping Hands Family (“HHF”) is an organization that provides Applied Behavior Analysis (ABA) services for children with Autism Spectrum Disorder (ASD). Our supportive, inclusive culture helps every individual reach their highest potential.

Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential.

Job Type: Full Time
Schedule: Monday to Friday
Signing bonus
401(k) with matching
Health, dental, and vision insurance
Paid time off (for full-time employees)
2 floating Holidays and 1 community service day
Life insurance, supplements, and disability (for full-time employees)
Referral program
Unlimited access to Care.com for managing care for children, seniors, pets and the home

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