Under general direction, provides direct patient care to practice patients in both office and Ambulatory Surgical Center (ASC) settings. Responsibilities include entering patient intake and provider orders into the Electronic Medical Record (EMR), requesting medical records, utilizing the pharmacy drug monitoring program as directed by providers, recording vital signs and medical history, collecting patient information, and facilitating patient flow. Complies with measures to assure that patient/customer satisfaction results are consistently maintained.
Essential Duties and Responsibilities:
- Perform job in accordance with Company Mission, vision, and goals.
- Assists in bringing patients to pre-op, recovery and transporting for discharge.
- Assists patients with medical forms, as necessary.
- Exercise confidentiality in all areas, abiding by HIPAA rules and regulations.
- Accurately completes applicable paperwork; ensuring patient medical records are complete. Prepares all forms and requisitions as instructed by the provider.
- Creates and maintains a positive atmosphere of customer service, teamwork, mutual respect, professionalism and accountability.
- Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, and confirming patient ID.
- Answers telephones in a professional manner and delivers messages promptly.
- Returns patient calls in a timely manner.
- Maintains and improves current skills and knowledge by attending all relevant meetings, classes, trainings and by keeping certifications current.
- Adheres to Infection Control, Safety and OSHA standards as specified by State, and Company standards.
- Maintains knowledge of, and complies with State, Company and any other applicable policies and procedures.
- Assists nursing staff with obtaining and recording vital signs, pregnancy tests and glucometer checks. Verifies patient history information and takes detailed history when indicated. Informs nursing staff and physician of results.
- Makes frequent rounds on patients in pre-op and recovery to provide for any other needs of the patient prior to discharge.
- Performs daily, weekly and monthly safety and equipment checks.
- Daily reviews upcoming cases and notifies nurse of any potential issues.
- Reviews schedule daily and assists with office procedures to help maintain patient flow, and accuracy of scheduled procedure.
- Assists with inventory and order supplies for all procedures in the ASC, as directed.
- Sets up the sterile field on the Mayo stand with instruments, supplies, medications and equipment needed for procedures.
- Positions the patient for the procedures, establishes the sterile field, and drapes the patient for the procedures.
- Assists providers by passing instruments and supplies to them and holding retractors (as needed) during procedures.
- If assisting with procedures, adheres to all federal, state and nursing regulations and protocols including but not limited to patient safety procedures such as verification of patient identification prior to procedures
- Immediately prior to the start of any procedure in the procedure room, initiate/participates in a time-out and ensures correct patient, procedure, site and side, and that there are no additional concerns.
- Identifies every patient with two identifiers: full name and date of birth
- Documents this information in the Procedure Safety Checklist, including the time of the time-out
- Sterilizes and breaks down procedure room after each patient and ensures procedure room is cleaned prior to the beginning of a procedure.
- Keeps rooms clean and stocked with supplies.
- Maintains stock of medicines and supplies as necessary. Advises Office Manager when replacements are needed.
- Sterilizes and cleans instruments used in examinations and/or procedures; maintains clean and hygienic environment.
- Monitors personal and provider staff task buckets in the EMR.
- Sets up the sterile field on the Mayo stand with instruments, supplies, medications and equipment needed for procedures.
- Positions the patient for the procedures, establishes the sterile field, and drapes the patient for the procedures.
- Operates, sterilizes, and maintains necessary equipment, including but not limited to the autoclave, RFA machine, etc.
- Assists the physician with use of the C-Arm
- Accurately maintains daily/monthly record keeping of radiation logs.
- Accurately completes and maintains all applicable records and logs (i.e.: radiation, spore testing, equipment, medical records, etc.).
- Properly maintains examination/procedure rooms, recovery areas, nurse’s stations, and all other clinical areas.
- Adheres to Infection Control, Safety and OSHA standards as specified by State, Joint Commission and Company standards.
- Maintains knowledge of, and complies with established State, Joint Commission, Company and any other applicable policies and procedures.
- Starts IV as needed after competency skills check-off.
- Instructs patients in simple procedures/tests and dispenses appropriate educational materials (clinical office only).
- Relays provider orders to the patient (clinical office only).
- Prepares, cleans and maintains all clinical equipment (clinical office only).
- Draws up injections to be administered (clinical office only).
- Verifies that radiological and laboratory records are received and in the patient chart. If radiological and/or laboratory records are not in the chart, takes necessary steps to obtain the records (clinical office only).
- Fits patients for durable medical equipment (DME) and completes all applicable paperwork, as directed (clinical office only).
- Obtains prior authorizations for radiology and/or prescriptions, as needed (clinical office only).
- Keeps rooms clean and stocked with supplies (clinical office only).
- Labels specimens accurately and distributes them to the appropriate personnel to ensure specimen integrity (clinical office only).
- Processes specimens and prepares them for shipping (clinical office only).
- Maintain lab area with ample supplies and in a clean and safe condition (clinical office only).
- Follows test requirements of laboratory and procures unaltered urine specimen for testing (clinical office only).
- Properly maintains examination rooms and all other clinical areas (clinical office only).
- Checks work e-mail on a regular basis throughout the workday.
- Participate in and complete all required trainings and in-services.
- Performs other duties as assigned.
Minimum Qualifications:
- High School Diploma, or equivalent.
- Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
- Current Basic Life Support (BLS) certification.
- Must have excellent written and oral communication skills, including exceptional customer service.
- Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
- Must be able to work individually as well as within a team.
- Must be able to follow both verbal and written instructions.
- Must be able to work a flexible schedule.
- Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
- Must be able to multi-task and prioritize.
- Must demonstrate extreme attention to detail.
- Must possess strong organization skills.
- Must be able to problem solve and use reasoning.
- Must be able to meet predefined quality standards.
- Must maintain and project a professional attitude and appearance at all time.
- Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
- If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine).
- Must complete two (2)-step PPD (NE staff) OR must complete an annual PPD (SE staff).
- Must complete all regulatory competencies in accordance with working in the ASC.
- Within first ninety (90) days of employment as a Medical Assistant with C-Arm, must complete C-arm competencies.
- All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.
Preferred Qualifications:
- Completion of a Nurse Aide, Medical Assistant, or EMS training program, with a current Nurse Aide certification OR a Medical Assistant certification OR EMS Licensure.
- One (1) year of prior experience working in a medical practice.
- One (1) year of prior experience working with an Electronic Medical Record (EMR).
- Three (3) months of prior experience assisting in the use of a C-Arm machine.
- Surgical Tech certification.
- One (1) year of prior experience as a Patient Care Tech in an Ambulatory Surgery Center/Operating Room setting.
Driving/Travel:
The employee must have reliable transportation. Travel for this position may be required up to 80%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.
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