VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
JOB SUMMARY AND PURPOSE
The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.
DUTIES AND RESPONSIBILITIES
- Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
- Assess barriers facing the clients and develop a case plan.
- Coordinate individualized planning with clients to meet short- and long-term needs.
- Provide service linkages and support systems to ensure identified needs are met.
- Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed-upon goals.
- Acts as an advocate for clients before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications.
EDUCATION:
- HS/GED. Completion of VOALA Case Management training within 6 months of hire.
EXPERIENCE:
- Minimum 1-year general experience in case management or a similar social services role.
- Or Bachelor’s Degree in Social Services related field in lieu of experience.
PREFERRED QUALIFICATIONS:
- Bachelor’s Degree (Social Work, Social Services, public administration, public health, or related field).
- 1 year of experience working with target population.
- HMIS navigation.
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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