Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other individuals who have been denied life, health, and disability benefits. CCK is seeking an eager Bilingual Client Advocate to join our growing team!
Position Summary:
The Client Advocate will serve as the first and main point of contact for our disabled veteran clients and their families in the Veterans Practice Group. The Client Advocate will handle phone correspondence, draft forms, and communicate with clients via email and regular mail. The successful candidate will be responsible for ensuring that forms and casework are completed timely, case notes are accurately updated in CCK’s case management system, and all client questions and concerns are addressed in a timely fashion following CCK’s policies.
Responsibilities:
- Professionally manage phone and email correspondence with clients and their families providing status updates and answering questions
- Utilize internal systems to retrieve relevant information and provide accurate status updates
- Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
- Draft basic forms
- Draft written correspondence to clients and VA
- Update CCK’s case management program files with all client conversations, pertinent correspondence, and information
- Attend training sessions as directed by the supervisor
- Assist with the training of new Client Advocate/Paralegals as needed
Requirements
- High School degree required; Bachelor’s degree or equivalent experience in a related field preferred
- Fluency in both English and Spanish (Reading, Writing, and Speaking)
- 2+ years of customer service and/or high-volume phone experience required
- Prior experience communicating sensitive or confidential information
- Proactively embrace challenges with a commitment to diligently seek answers and solutions
- Excellent verbal and written communication skills
- Capability to make sound judgments and decisions
- Demonstrated leadership skills
- Detail-oriented with the ability to prioritize tasks and meet deadlines
- Ability to work well in a team-oriented environment
- Proficiency with standard office equipment and software
- Basic knowledge of Microsoft Office, Outlook, and Adobe Acrobat
Work Schedule/Hours:
- This is a full-time position, Monday through Friday. You may choose one of the following shifts: 8:00-4:30pm ET, 8:30 – 5:00pm EST, or 9:00 – 5:30 EST with a 30-minute lunch period.
- Budgeted starting annual salary is $42,500
- CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) and other wellness benefits
- Gym membership reimbursement
- 15 days of PTO (increasing over time) plus 13 paid company holidays in 2024
- 35 Work from Home Days per year that can be used for any reason
- 401k matching
- This role can be in the office in Providence, RI, or remote in the following states: CO, CT, FL, GA, MA, NJ, RI, SC, TX, UT
- 1-month of paid training and routine refresher training will be provided.
- Must have reliable access to your own internet connection and internet router to work remotely.
- Please include a resume and cover letter to be considered.
- Later stages of the interview process include an assessment, internet speed test, and reference check.
CCK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
If you are passionate about assisting our Veterans Practice Group and providing high-quality service to our clients, we encourage you to apply for this exciting opportunity.
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