Location: Baylor University Medical Center- Dallas
Unit: Nuclear Medicine
Shift: Flexible, with 7:30a/8a- 4/4:30p with rotating call, holidays, and weekends
Call: One day a week and one weekend every 6th weekend. 60min call radius required.
Sign On Bonus: $10,000 (external applicants only)
Required: Working Supervisor that will be required to take call.
Reasons to join the most rewarded healthcare system in Texas include:
- Flexible work scheduling
- Career advancement/ Leadership opportunities
- Relocation assistance
- Intraoperative- dedicated OR technologists
- Tuition: Fully funded bachelor’s and master’s degrees
- Competitive Wages and Incentives
- Cross-training across modalities
- Work in your preferred setting: Academic Level 1 trauma center/ Community Hospital/ Pediatric Hospital/ Ambulatory and Specialty Clinics
JOB SUMMARY
The Special Imaging Supervisor is accountable for assisting the Management team in the supervision, planning, organizing and improvement of work processes in one of the various specialty sections of Radiology services, such as CT, MRI, US, IR or Nuclear Medicine as instructed by the Director and/or Radiologist; Performs department orientation, teaches, coaches, supervises staff and performs imaging exams in the modalities that they supervise. Assures the organization’s vision, mission, values and goals are adhered to and implied. Recommends and assists in development of policies and procedures to comply with regulatory organizations and Baylor Scott & White Health philosophy. Acts as a department liaison in the manager's absence.
ESSENTIAL FUNCTIONS OF THE ROLE
- Oversees the delivery and quality of imaging services with respect to turnaround times, quality of exams performed and patient preparation in a timely, accurate, and cost-efficient manner in compliance with established System and regulatory standards, policies and procedures. Performs procedures, as needed, due to workload or complexity.
- Ensures adequate staffing levels, supplies and resources are available to perform exams and clinical services to meet clinical demands. Schedules, monitors, evaluates and modifies staffing patterns in order to properly provide services in assigned areas.
- Interviews, counsels, and completes performance evaluations. Trains new staff and ensures all registrations and certifications are current, on file and up to date. Partners with the management team and staff to conduct multidisciplinary staff meetings to ensure consistent and timely communication throughout the department.
- Facilitates goal setting for staff working in the imaging sections. Monitors goals, achievements and ensures the outcome of the goals is reflected in the annual performance evaluations. Encourages employees to participate in Employee Satisfaction Surveys, Patient Safety surveys and other activities providing service feedback results to staff. Initiates a plan of action related to areas of improvement.
- Partners with Management to develop a budget for the department - including providing feedback on new and replacement equipment and services needed for continued growth - monitors operational budgets and implements corrective action plans for negative productivity and operating expense variances.
- Promotes a culture of service excellence in the imaging sections by partnering with management to communicate service excellence and patient centeredness expectations, and customer satisfaction survey results. Holds self and staff accountable for service excellence in their areas of responsibility, and facilitates reward and recognition in the imaging sections of Radiology.
- Acts as a Radiology liaison to other departments. Develops and maintains cooperative working relationships with physicians and other medical departments in order to gather and exchange information, develop and implement solutions to problems. Assist in developing, reviewing, revising, submitting and implementing policies, procedures and goals that help Department and System goals.
- Assists in ensuring the imaging sections are compliant with The Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the Texas Department of Health (TDH) standards, and other accrediting bodies.
- Identifies patient service requirements by utilizing AIDET when communicating with patients to ensure they perform the correct exam on the correct patient, establishing personal rapport with potential and actual patients and other persons in a position to know about the service requirements.
- Coordinates and runs groups focusing on patient safety, customer service, performance improvement, environment of Care, Employee Engagement, Physician Engagement, Quality Improvement, Inter-Departmental Relations, etc. Participates in mutual governance, department, hospital, or professional organizations and committees. This can also include LEAN initiatives, 5S projects, inter-departmental committees, or any professional organization participation, QC assurance with radiologist, etc.
KEY SUCCESS FACTORS
- Able to perform high quality advanced imaging procedures according to exam protocol and in compliance with established System and regulatory standards, policies and procedures in a timely manner, and explain the procedure to put patients at ease.
- Able to perform tasks exclusively without need for routine oversight.
- Able to maintain a calm and helpful attitude, even under times of stress, and take appropriate and reasonable steps to resolve issues.
- Able to ensure customer satisfaction by limiting wait times, providing courteous service, remaining professional, reviewing patient satisfaction scores and developing action plans when required.
- Demonstrates and maintains current knowledge, continued education and skills appropriate care for the following age groups (specific to department): newborn, pediatric, young adult, adult and geriatric.
- Able to serve as preceptor by providing quality training to new team members and on new services and initiatives.
- Able to make tactical outcomes around the allocation and direction of the work of supervised employees using established guidelines, policies and/or procedures.
- Able to make effective hiring and termination recommendations.
- Able to train, and evaluate performance of supervised staff.
- General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
- Able to take call, if required.
BENEFITS
Our competitive benefits package empowers you to live well and provides:
- Eligibility on day 1 for all benefits
- Dollar-for-dollar 401(k) match, up to 5%
- Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
- Immediate access to time off benefits
At Baylor Scott & White Health, your well-being is our top priority. Visit BSWHealth.com/Benefits to learn about all of our programs that support mind, body and spirit.
QUALIFICATIONS
EDUCATION
Grad of an Accredited Program
EXPERIENCE
3 years of Nuclear Med Tech experience
Hospital experience
Preferably, billing knowledge and Charge integrity
CERTIFICATION/LICENSE/REGISTRATION
Basic Life Support (BLS): BLS or BLS within 30 days of hire or transfer
Medical Radiologic Tech (MRT): MRT from Texas Medical Board required
Must have one of the following ARRT-NM or CNMT. Certified by ARRT or ARDMS
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