Walgreens Pharmacy Manager - NEW LONDON, Wisconsin
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
Job Responsibilities:
- Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
- Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and clinical or wellness services such as immunizations and diagnostic testing).
- Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.
- Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products.
- Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
- Reviews, interprets, and accurately dispenses prescribed medications, as required.
- Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures that promote the efficient workflow of the pharmacy including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions.
- Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
- Collaborates with Store Manager to define and develop new strategic business opportunities.
- Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers.
- Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers.
- Follows up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies.
- Performs clinical and wellness services such as immunizations, diagnostic testing, and disease state management.
- Partners with centralized support for patient registration and assists with resolving patient issues.
- Manages the maintenance, housekeeping, and improvement of the pharmacy department.
- Prepares and submits all records, reports, and other documentation as required by state and federal laws.
- Collaborates with Store Manager on pharmacy staff hiring and ensures compliance with employment laws.
- Partners with Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision.
- Maintains required licensing/credentialing/certification as established by federal and state regulations.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
- Completes education credits and training as required by the Company.
- Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
- Analyzes performance data including pharmacy financials, customer service, and inventory.
- Develops and maintains good relationships with local medical community including physicians and nurses.
Job ID: 1495638BR
Title: Pharmacy Manager
Company Indicator: Walgreens
Employment Type: Full-time
Job Function: Retail
Full Store Address: 981 N SHAWANO ST, NEW LONDON, WI, 54961-09380-11301-S
External Basic Qualifications:
- BS in Pharmacy or Pharm D Degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willing to become an immunizer within 90 days of hire.
- At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing.
- Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
- An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).
Preferred Qualifications:
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months pharmacy experience with Walgreen Co.
- An average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file (Internal candidates only).
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