SUMMARY:
The Lead Medical Assistant (MA I) will coordinate with multi-disciplinary provider teams in the delivery of excellent patient care in a community health setting. Under the direct supervision of the Health Center Manager, the Medical Assistant I leads a team of Assistants providing leadership, training, and feedback, as well as clinical support supporting Patient Centered Medical Home standards and practices. Excels at duties and responsibilities of MA III and II.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Supports and implements the organizations vision, mission, and values.
- Leads teams of Assistants, including:
- Working with the Health Center Manager to develop, monitor, and maintain staff work schedules.
- Directing patient flows and is attuned to efficiency in patient cycle times.
- Coordinating daily team huddles.
- Overseeing supply inventories.
- Reviewing and approving time sheets.
- Coordinates and conducts medical assistant new-hire training.
- Coordinates and conducts medical assistant extern training.
- Provides feedback and shares data with the team to improve efficiency and quality of care. Provides positive reinforcement and negative criticism in a sensitive and constructive manner.
- Works with Health Center Manager, Nurses and Regional Quality Manager to ensure team members are performing at the top of their training.
- Performs and documents diabetic foot exams.
- Works at assigned site or at a different site dependent on business needs and staffing in the spirit of teamwork.
- Ensures that medical teams under supervision are high producing and efficient meeting goals of missed opportunities, no-shows, and patient satisfaction.
- Performs all job functions in a professional, courteous and timely manner. This includes answering all phone calls, e-mails and providing excellent customer service to internal and external customers.
- Performs all duties and responsibilities of MA II and III.
- Fosters and promotes a culture of service excellence, self-accountability, and teamwork.
- Assists the Health Center Manager with audit preparation by performing quality assurance processes including exam room inspections and reviewing supply inventory logs.
- Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner.
- Participates in Continuous Quality Improvement plans for site and program.
- Maintains professional appearance in accordance with organizational policies.
- Acts and communicates in a professional manner to reduce friction with patients, providers, and staff.
- Complies with organizational policies and procedures.
- Performs all other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
- Completion of Medical Assistant program required.
- Current certification required from American Association of Medical Assistants, National Health Careers Association or American Medical Technologists.
- Venipuncture skill must be demonstrated with blood draw from 150 patients in the past 6 months.
- Completion of MA Epic superuser training. Competent and Proficient in MA-II and MA-III Core Skills, plus 2.5 years of experience in an Ambulatory Care setting.
- Has completed training and competency clearance in the following advanced skills as defined below:
- Diabetic Foot Screening
- Self-Management Goal Setting
- Health Coaching on Diabetes, Hypertension
- Medication Reconciliation
- Mental Health First Aid
SERVICE ORIENTATION:
Demonstrates a commitment to serving internal and external customers and or patients. Consistently seeks ways to improve service delivery and communicates ideas to management as needed.
TEAMWORK:
Provides meaningful contributions and actively participates in team activities. Works as part of the care team to provide evidence-based care, health coaching, and self-management tools and proactively addresses the needs of patients and their families.
QUALITY:
Actively participates in identifying areas for improvement and establishes methods for quality improvement.
LANGUAGE SKILLS:
Ability to read and interpret documents, such as policies and procedures, benefits information, routine mail, and instruction manuals. Ability to compose routine reports and correspondence. Ability to speak effectively with employees, visitors, and management.
REASONING ABILITY:
Ability to exercise common sense in carrying out instructions furnished in written, oral, or diagram form and in other daily situations that arise. Ability to deal with problems involving several concrete variables in standardized situations. Ability to make decisions and execute them in a timely manner in order to produce a positive outcome.
OTHER SKILLS AND ABILITIES:
- Demonstrates ability and flexibility to work in other areas of the organization as needed.
- Demonstrates required knowledge, skills, education for job functions.
- Ability to organize and prioritize work with minimum supervision.
- Flexible, detail-oriented, and able to multi-task effectively.
- Follows rules and guidance when directed from supervisor.
- Respects the diverse values, beliefs, and cultures present in individuals and groups served.
- Timely and dependable.
- Ability to work under pressure with the capacity for reflection.
- Proficiency with computer applications such as email, use of web-based portals, the Microsoft Office Suite (Excel, Outlook, Word, and PowerPoint), and Electronic Medical Record Systems.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. The employee is occasionally required to ascend and descend one flight of stairs. Specific vision abilities required by the job include close vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is often low. However, there are many times when there is a high ambient background noise of phones and multiple conversations. Must be able to screen out the background noise to concentrate on the work at hand.
