Clinical Training Analyst
Job Description
The Clinical Training Analyst supports the education, professional development, and workflow optimization of clinical staff across the organization. This role requires a background in outpatient clinical care, training development and delivery, EMR experience, and technical skills to deliver clinical training to a wide range of health professionals throughout the organization. The Analyst works closely with clinic staff to implement training, assess learners’ skills and knowledge in a variety of areas including use of the EHR, best clinical practices, and quality and compliance, while also evaluating and fine-tuning clinical workflows to standardize and improve efficiency.
Position Qualifications/Essential Functions
- Design and deliver high-quality clinical education to team members
- Train employees on front and back office workflows, clinical skills, point-of-care tests, phlebotomy, and use of the NextGen application
- Evaluate, develop and fine-tune clinical workflows to standardize and improve efficiency among the care center network which includes, but is not limited to, advanced primary care, Medicare, pediatrics, et al.
- Collaborate with clinical operations leadership, quality, compliance, managed care and care center teams to review, evaluate, manage and implement enhancement requests
- Define requirements for iterative process improvement, change management, workflow implementation and optimization
- Assume ownership of, provide guidance for, and influence the direction of clinical operations care procedures, protocol and process requirements
- Create and review project deliverables, including but not limited to workflows and process models, business requirements, and business rules
- Resolve clinical workflow issues, lead sessions to get teams on board with solutions and work closely with the Project Management Office and care center teams
- Analyze workflow issues as it relates to applications and service line integrations
- Support and develop project deliverables to identify functional, system and performance requirements related to enterprise and integration projects
- Facilitate ongoing clinical workflow optimization redesign workshops with clinical teams, business units and technical partners
- Evaluate system designs for functional and integration integrity
- Create and lead pilot site project plans
- Develop expertise in the various application systems, i.e. NextGen, Care360, Curago
- Other duties as assigned
Education/Experience
- Active MA certification or Clinical licensure LPN or RN required.
- 5 years’ experience in a primary care setting preferred
- 3 years’ experience in a clinical training role preferred
- Experience working with an EMR system required (NextGen preferred)
- Skilled in basic technological troubleshooting
- Experience training both in-person and virtually
- Experience developing both written and audiovisual curriculum and training materials
- Experience utilizing various training methods in both group and one-on-one settings
- Skilled in Google Suite
- Experience collaborating with practice managers, providers and department directors
- Skills with various LMS platforms such as Articulate, Vyond, Bridge and developing eLearning materials.
- Skills in project management preferred
Demonstrated Abilities
- Ability to use an experiential approach to training that includes connecting, listening, asking open questions, acknowledging participants and communicating clearly
- Ability to create a safe space for learning for people of all experience levels
- Ability to tailor one’s teaching style to the individuals in the room
- Ability to champion the use of technology and help staff overcome roadblocks to adoption
- Ability to champion the adoption of new clinic workflows
- Ability to disseminate information (both verbally and in writing) in a manner that is easy to absorb, in layperson’s terms
- Ability to utilize excellent interpersonal skills to build effective working relationships with both clinical team members and headquarters/administrative staff
- Ability to be adaptable and resilient in a rapidly changing, innovative work environment
- Ability to be creative and innovative in a fast-paced environment with some ambiguity and constant change
Physical Demands
- Includes full range of body motion and ability to move desks and equipment as necessary
- Manual and finger dexterity and eye-hand coordination
- Requires standing, walking and sitting for extended periods of time
- Occasionally lift and carry items up to 50 pounds
- Requires corrected vision, hearing and speech within normal ranges
- Requires up to 50% travel (both in and out of state) to care centers within the network
Compensation: $56k-$71k/annual salary & bonus eligible (national average, premium markets may vary)
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