Job Description
We are seeking a Hospitality Sales Specialist in Lake Hopatcong to help in our Sales Department. The Guest Hospitality Specialist serves as an initial point of contact and ambassador for boating and Bridge Marina. This role is often one of the first points of contact with prospects and will assist with consultation on boat education, training, rentals, boating club, new and used boats, boat slips, boat service, or anything needed to help guests get on the water.
This role requires an outgoing and friendly personality, very good conversational skills, and exceptional listening skills. The Hospitality Sales Specialist must be customer-centric with interest and ability to be consultative, as well as have good problem-solving skills. You will be involved in both pre- and post-delivery efforts, maintaining sales areas and products, as well as any other similar needs of Bridge Marina. This role assists and supports Guest Hospitality Sales Lead.
At Bridge Marina, you will enjoy the outdoors, working with boats on the water, helping friendly guests and prospects who are generally happy to see you. The efforts and excitement change with the seasons, keeping work interesting and energizing. This is a great role in the boating industry, especially with Bridge Marina. Our team is welcoming, engaged, caring, and motivated, and we are seeking new teammates who fit into this culture. You will receive significant support, as well as training in our processes, marina systems, boat handling skills, customer service, and more. Working in a marina, particularly at Bridge Marina, is unlike other roles you have had. You will gain access to fun perks like ‘staff events on the water’, other boating opportunities, as well as rewarding times on and around the water working with a great team.
Responsibilities
- Greeting guests, either in person when visiting the marina, or via email, phone, or text.
- Communicate with guests and teammates to determine needs and then act to support them.
- Provide care and support, such as materials management, organization, paperwork administration for guests. Coordinate scheduling of services.
- Assist with sales, marketing, customer service strategies, projects, and tasks.
- Conduct guest satisfaction projects and initiatives.
- Oversee guest sales and or advanced guest development.
- Supervise various marina or guest projects and initiatives.
- Direct day-to-day store activities and management of assistant team members from time to time.
- Assist with marketing projects and initiatives.
Skills and Characteristics
- An interest or desire to work on and around the water with boats and boaters.
- Great communication skills: interest and ability to clearly understand guest and team members' needs as well as effectively communicating your directives and expectations.
- Desire and interest to be friendly, diplomatic, and polite with guests and team.
- Entry-level knowledge of principles and methods for sales including showing, promoting, and selling products and services.
- Outgoing, positive, and supportive outlook, maturity, a strong work ethic, and enjoyment of helping others.
- Organization, managing projects and schedules.
- Responsible and accountable for self and for those you may lead.
- Proactive planner and problem-solving skills.
- Familiarity with up to 30-foot single-engine boats. Familiar with boating rules and regulations.
- Ability to work independently as well as on a team and as a leader.
- Thinking creatively and developing, designing, or creating new ideas, relationships, systems, or products, to improve self, role, and the services and products we provide.
- Patience, empathy, determination, self-awareness, optimism.
Requirements
- 2-year Customer service experience
- 2-year sales or consultative experience
- Self-leadership and managerial experience; maturely leading or overseeing others.
- Valid clean automobile driver’s license.
- NJ Boating certificate and boating experience preferred.
- Good health and physical mobility
- Ability to pass a pre-employment background/drug screen.
This position is located at Lake Hopatcong, NJ. The role is based in an office/retail environment; however, you will be throughout the marina, on boats and docks, and on the water. Work is performed indoors and outdoors in seasonal weather as well as in an office environment, using a computer and phone on a regular basis. There will be periods of sitting and standing.
This position is a full-time year-round position. We provide health care benefits, retirement plan with company contribution, paid vacation, paid sick time, team events, and opportunity for additional rewards and perks such as boating access, winter holiday breaks, and more. Scheduling is 5-days a week Tues-Saturday with occasional weekend or evening hours to accommodate shows or guests' appointments. The salary range is $50,000-$60,000 per year with incentives plus opportunity for advancement and growth. Compensation is commensurate with experience and abilities.
P.S. Experience on and around boats is terrific and will allow you easier learning curve and faster advancement, although extensive boating experience is not always required as we have trained many teammates newer to boating who are now essential parts of our team.
Bridge Marina does more than just boats; it’s a place where people come to learn to boat, to get on the water and to enjoy all the fun, entertainment, and exploration boating can offer. We seek teammates who would enjoy working on and around the water, working with boats and boaters, and being around fun and energizing people.
Learn more about us online at www.bridgemarina.com or on Facebook, Instagram or TikTok @bridgemarina. We look forward to connecting with you.
