Patient Care Coordinator/ Front Office Representative at a Fast-Growing and Locally Respected Hearing Care Practice
This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate workplace that has built a stellar reputation as the most caring, trustworthy, and experienced audiological groups across Washington State.
We’re now seeking somebody that wants to join our “family”, show us the commitment that we’ll show them and be part of shaping our future, as a Patient Care Coordinator. This position will be located at our newest clinic in Magnolia, WA.
If you want to know more about who we are and whether our company culture is right for you before further investing your time in this job advert, then please click here:
As you’re continuing to read, you must like what you’ve seen.
The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.
Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:
- Always happy, smiles a lot, positive attitude, always a pleasure to be around.
- Friendly, warm, an extrovert, a people person – and comes across the very first time you meet someone, even on the telephone.
- Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
- Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
- Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
- Owns it, accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem.
- Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
- Reliable, dependable, doesn’t just arrive on time, but often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.
These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, but it feels like a family.
We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.
Duties
PCC Duties
As a Patient Care Coordinator, the right candidate will play a critical role in helping deliver patient success:
- By being the voice and ears of the practice by being the first step of a patients journey and the entry point to the business. You’ll be playing a key role in leading the patient to long-term success, which in turn results in the business being a long-term success.
- You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy.
Duties include:
- Handle patient calls and effectively manage schedule for multiple Providers
- Contact patients to confirm appointments.
- Handle telephone inquiries by providing basic and accurate information in person or via phone/email.
- Handle all incoming referrals
- Greet patients immediately upon their arrival with a friendly smile and provide excellent customer service.
- Ensure reception area is tidy, stocked, and presentable
- Perform other front office duties such as faxing, scanning, and labeling and processing incoming and outgoing orders
- Assist with basic cleaning of hearing aids
- Perform troubleshooting and minor repairs on hearing aids
- Work closely with Providers to identify and remove patient barriers for completing treatment
- Take daily direction from Providers and Clinic Management
If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.
- High school graduate
- 2- Years Experienced in Customer Service
As you’re still reading, then you must like the sound of our culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.
All Benefits
Finally, let’s discuss the wage and benefits of being part of this journey.
The base wage is $23-25.00 per hour and includes a structured career-journey for growth that can see experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.
Additional benefits include:
- 401(k) matching
- Health insurance
- Life insurance
If you believe that this is the right fit for both you and us, then we would love to talk.
Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.
We very much look forward to hearing from you!
Job Type: Full-time
Pay: $23.00 – $25.00 per hour
Expected hours: 40 per week
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Apply Now!
Ready to Start Your Hearing Care Career with Magnolia Hearing?
We need people like you to help us achieve our ongoing goal of providing better hearing to Magnolia and the Seattle area.
If you’re motivated to serve others and eager to work above and beyond providing what’s expected in order to help every patient receive the best possible hearing care available, then we’d love to hear from you.
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