Guest Care Specialist

Monro Muffler Brake Inc. • Village of Chester, NY, United States • $200k - $250k / year • 2w ago

Monro is an Auto Care Company that cares about their employees and their guests.

Job Description

Position Summary:

You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute to the growth of the business through strong sales presentations to our guests and product and service knowledge. You must be comfortable answering the phone, inviting guests into our store, and making guests feel welcome during their visit.

Duties & Responsibilities:

Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
Under the direction of management, assist in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Follow all policies and

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