AgileAssets, A Trimble Company, is looking for a resident professional services consultant (PSC) to provide our clients support and consulting in the use of the AgileAssets software solutions. In this role you will help solve client problems and promote the use of the AgileAssets software solutions. This position is also referred to as Resident Engineer.
The role is called "resident" because you will always be located onsite at the client location and dedicated 100% to that client. As a result, this role demands a hands-on approach with an in-depth understanding of your client's business needs by living in their shoes, being the voice of the customer at AgileAssets while fulfilling the duties of the PSC.
You will develop technical skills to support our client while working with the client's stakeholder to understand their business processes and requirements. You will help configure the software to meet requirements. In this role, you will be a champion of the AgileAssets software and help your client business team(s) obtain return on their investment in our solution.
What you will do:
PSC is responsible for client satisfaction and all aspects of the total client relationship and experience with AgileAssets. The position focuses on client growth through developing and deepening relationships, developing and conveying value through software utilization, advocating for the client, ensuring all defects are addressed and ensuring ongoing client happiness. The role requires transportation asset management knowledge, in-depth AgileAssets product knowledge, exceptional communication skills and the ability to build/lead and manage internal and external relationships.
The PSC's purpose is to own and communicate the state of our customer accounts so we can steward relationships with all our customers. The PSC has the principal responsibility of proactively ensuring the alignment, satisfaction, retention, and growth of our customers by aligning with the company values.
How you work:
- A curious, results oriented team player with excellent communication, presentation, and interpersonal skills.
- Proactive in communication/collaboration across disciplines and teams to make everybody better, while communicating with diverse stakeholders on the clients' team and internally at AgileAssets.
- Flexible in understanding and delivering on the PSC responsibilities that include, but are not limited to, the following:
- Develop and demonstrate proficiency in the AgileAssets application across products and services offering with a focus on specific domains used by your assigned client.
- Achieve and maintain high customer satisfaction and loyalty. This includes issue/problem anticipation and prevention and, when necessary, rapid sensing, diagnosis, and orchestration of resolution.
- Establish & deliver a Quarterly Business Review that outlines the initiatives that you will execute upon with your client. Initiatives will include increasing client happiness, client adoption of software and best-in-class use of software.
- Increase customer product adoption through regular upgrades and participating in related tasks.
- Take full accountability and responsibility for stewardship, relationship, revenue retention, renewals, and expansion of accounts managed. Report, on a recurring basis, the revenue retention and expansion results and other key metrics for the accounts.
- Participate in marketing events, conferences, and roadshows and promote networking within our client community.
- Travel up to 20% if needed.
Education, Experience and Knowledge
- Degree in Civil Engineering, Computer Science or related field. MS in Transportation Engineering preferred.
- 2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred.
- Knowledge and/or experience on transportation systems in one or more of the following areas is preferred: Maintenance, pavement, bridges, fleet, safety and/or facility management.
- Strong technical acumen, with database programming skills strongly preferred.
- Excellent relationship development, interpersonal, written and oral communication skills (Consulting skills).
- Proven customer service capabilities, including expectation setting and management.
- Positive attitude and aptitude to work independently in a fast-paced environment.
- Self-starter, energetic and motivated contributor.
- Capable of establishing credibility, motivating others, instilling accountability, and achieving results.
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Hiring Range: 87500 - 116000
Bonus Eligible? Yes
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with the Company, and we consider qualified applicants consistent with applicable federal, state, and local law. The Company is also committed to providing reasonable accommodations for individuals with disabilities, and individuals with sincerely held religious beliefs in our job application procedures. If you need assistance or an accommodation for your job, contact AskPX@px.trimble.com
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