Job Summary
Greets patients and families in person or on the telephone. Obtains demographic, third-party payer, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.
Job Specific Duties
- Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.
- Interviews patients/families to obtain demographic, third-party payer, financial/medical information, and identification to schedule, pre-admit/admit, or pre-register/register patients.
- Verifies third party payer information via the web or telephone.
- Requests and documents appropriate authorization for hospital and physician services via web or fax and follows up until authorization is obtained.
- Documents all activities in the Collection Notes file of the computer system as appropriate.
- Obtains all necessary consents for patient.
- Directs families to appropriate location in the facility.
- Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
- Notifies and educates patient/family of financial responsibility and documents collections in hospital system.
- Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.
- Obtains and validates prescriptions when appropriate.
- Places and monitors patients arriving for outpatient services by using patient tracking system.
- Corrects any registration errors made utilizing the QA system.
- Scans all documents to the appropriate folder in the PEDS system.
- Schedules hospital and/or physician services as appropriate.
- Triages incoming facility inquiries and routes appropriately.
Minimum Job Requirements
- 1 year of customer service experience
Knowledge, Skills, and Abilities
- High school education or equivalent preferred.
- 1 year of healthcare environment preferred.
- Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
- Fluent in Spanish strongly preferred.
- Basic proficiency in Microsoft Office including Word, Excel and Outlook.
- Able to accurately enter and interpret data.
- Able to adapt and react calmly under stressful conditions in a pleasant manner.
- Able to serve customers with courtesy and respect.
- Able to learn and use system-wide hospital application(s).
- Able to maintain confidentiality of sensitive information.
- Ability to follow complex written or verbal instructions to solve problems.
- Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
- Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
- Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays.
Job: Clerical/Administrative
Primary Location: Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
Department: REHAB-PATIENT ACCESS-2100-725905
Job Status: Part Time with Benefits
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