The Housing Services’ Clinical Manager utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate physical and behavioral healthcare and social services for members through assessment and member-centered care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services to promote effective utilization of available resources, and optimal member functioning.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assessment of members using clinical tools and review of member specific health information/data, conducts comprehensive assessments of referred members needs/eligibility and, in collaboration with the members housing team, determines an approach to resolving member issues and/or meeting needs by evaluating the members’ available internal and external programs/services and resources.
- Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex clinical indicators which impact care planning and resolution of consumer/member issues.
- Using advanced clinical skills, performs crisis intervention with members experiencing behavioral health or medical crisis and refers them to the appropriate clinical and service providers for thorough assessment and treatment, as clinically indicated.
- Monitoring, Evaluation and Documentation of Care while performing the enhancement of Medical Appropriateness and Quality of Care.
- Conduct assessment of risk, mental status and medical stability of clients that need Crisis Intervention.
- Conduct 1915 assessment of all new clients and existing ones which are referred for housing services.
- Complete assessments, treatment plans, and recertifications for MCO(s).
- Gather documentation and complete quarterly outcomes and data.
- Facilitate staff meetings and supervision of Care Coordinators.
- Approve time sheets and mileage reimbursement for team members.
- Monitors required performance standards and outcomes.
- Interface as the liaison between Unity and leadership of Volunteers of America Southeast Louisiana (VOASELA).
- Develops, coordinates, and implements service plans and assessments for meeting the housing needs of individuals who are homeless/disabled.
- Prepares report and documentation required by VOASELA, Inc. and regulatory/funding sources.
- Provide direct services to persons served (home and community based), as needed.
- Develops and maintains positive relationships with agencies and coalitions for persons served who are homeless and disabled.
- Adhere to Performance, CARF and Quality Standards for VOASELA and funding sources.
- Enters data in Homeless Management Information System (HMIS).
- Prepares reports for UNITY of Greater New Orleans and works to have high performance scores on all projects.
- Performs related duties as assigned.
SUPERVISORY DUTIES
Supervision of Housing Team Members and Supervision of Interns and Licensure
KEY CONTACTS
- Landlords, vendors, homeless providers, and Unity
- Utilizes the Relias Learning Management System to maintain compliance with all required training courses.
KNOWLEDGE, SKILLS, AND ABILITIES
This position requires the incumbent to have a master’s degree in social work or counseling. Louisiana licensure as a Licensed Mental Health Professional (e.g., LCSW, LPC, LMFT, LAC, APN, PhD, or PsyD.) required. Level of Care Utilization System (LOCUS)/CALOCUS certification, case management, discharge planning experience, managed care, and crisis intervention skills are strongly preferred. Candidates without current certification will be required to obtain certification post hire. Three years of management and/or post graduate clinical practice experience (e.g., hospital setting, alternative care setting, home health or ambulatory care) required. This position requires the ability to communicate clearly in person and/or via telephone communication, and in writing. Requires the ability to provide services to the target population, organizational skills, and the ability to prioritize multiple tasks concurrently. Interact with appropriate agencies and persons in the community in developing services for the homeless with disabling conditions.
SPECIAL REQUIREMENTS
Travel to other locations as appropriate in the performance of duties and responsibilities. Must have:
- Current driver’s license issued by state of residence.
- Current vehicle insurance.
- Current vehicle registration in state of residence.
- Satisfactory Motor Vehicle Report.
- Must be able to pass a criminal history investigation.
- Be able to obtain Cardiopulmonary Resuscitation, First Aid certifications.
WORKING CONDITIONS
The employee’s work is performed at various locations where services are provided to persons served.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer, including disabled and veterans.
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