Jackson Hole Mountain Resort
JOB DESCRIPTION
Position Title: Rental Lead
Reports To: Rental Manager
Department: Hoback Sports
Classification: Seasonal Full-Time
FLSA: Non-exempt
This position starts immediately and will go through the winter season.
At Jackson Hole Mountain Resort, adventure isn't just a word – it's a way of life. Our shared passion for the mountains drives us to seek new challenges and embrace the thrill of outdoor experiences together. We believe that pushing boundaries, both on and off the mountain, leads to growth and fulfillment.
Nourish your Wild Spirit: Rejuvenate your mind, body, and spirit in the inspiring mountain environment of the Tetons.
Be Part of Something Bigger: Be part of a vibrant community of individuals who share a passion for nature, adventure, sustainability, and hospitality.
Embrace your mountain experience: Embark on your journey of personal and professional growth.
Functions of Role:
- Assist the Rental Manager in leading the daily operations of Hoback Sports.
- Provide excellent customer service.
- Assist in hiring, training, managing, and motivating a retail sales staff.
- Open/Close Hoback Sports.
- Work weekend shifts.
- Maintain efficient daily operations of Hoback Sports retail department.
- Work with sales staff to ensure proper cash handling and charge procedures are in compliance.
- Execute daily operations including morning meetings, opening/closing procedures, daily sales goal, and key holder responsibilities.
- Assist rental department during high customer volume periods.
- Assist in processing customer special orders, warranty returns, and damages.
- Assist in executing store sales and promotions.
- Assist in processing store transfers.
- Merchandise new products and facilitate back stock/restocking.
- Work with retail manager to maintain store cleanliness and presentation.
- Assist in all sales training and upselling techniques.
- Facilitate morning sales goals and review any new retail information.
Benefits of position:
- Access to Retail shop forms.
- Free Ski/SB demos and rentals.
- In-town location!
- Free repair/tuning work on your skis or snowboards.
- 40% off in-store discount.
- Employee lockers for ski/snowboard gear.
- Great team atmosphere!
- Discounted Teton County Search and Rescue clinics.
Are you the right fit? Below are some traits an exemplary candidate possesses:
- Excellent customer service skills.
- Knowledge of the ski/snowboard industry.
- Basic knowledge of Jackson Hole Mountain Resort is a plus.
- Cash handling skills.
- 2 years of previous ski/snowboard/bike experience preferred.
- Guest service and rental experience preferred.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
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