Sila is Greater Philadelphia's premiere employer within the HVAC, Plumbing, and electrical services industries. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Drain Technician to join our team!
Why Sila?
When you join Sila, you’re not just joining a company, you’re joining a team of passionate, highly trained and ambitious individuals who pride themselves on being the best in the industry.
Our company cookouts, holiday parties, employee appreciation celebrations, and team building activities help make work feel a little less like work.
As a top workplace, Sila seeks out the best people and helps put them on the right path, with opportunities for continued education, advanced training and career growth. Your success truly matters to us. As a member of our family, you’ll be encouraged to reach new heights, hone your craft, and advance in personal development. The lessons and skills you are taught here will set you up for lifelong success.
When we hire, it’s not only experience that we look for. If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed. We demonstrate this commitment every day; it’s our investment in employee growth that makes Sila a premier place to work.
In exchange for your skillset and commitment, we offer:
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews
As a Drain Technician at Sila, you will play a pivotal role in our mission to provide unparalleled plumbing and drain cleaning solutions that prioritize the well-being and satisfaction of our customers. Your technical expertise, dedication to excellence, and customer-centric approach will contribute to our commitment to delivering exceptional residential plumbing services.
As a Sila Drain Cleaning Technician your responsibilities will include:
- Cleaning drains using provided machinery
- Using electric snakes, high-velocity water jets, and sewer cameras for inspecting drain lines
- Fixing frozen lines and steam thaw during the winter months
- Repairing underground sewers and drains using excavation methods
- Regularly communicating with Plumbing Coordinator
- Properly selecting invoice tasks, completing all necessary forms, and conducting debrief calls with Plumbing Coordinator
- Recommending memberships, repairs, upgrades, and replacements when it is in the best interest of the customer
- Collecting payment for services rendered at time of service
- Inputting or updating all customer equipment data into CRM
- Utilizing all pertinent marketing materials
- Ensuring your truck stock is replenished and your truck bin is empty
- Confirming time sheets on tablet
- Cleaning vehicle (inside and out)
- Attending Team meetings
- Attending company provided training classes
- Staying up to date on all company sales promotions
- Conducting a vehicle inspection
- Inventorying truck stock
Drain Technician Success Metrics:
- Customer Satisfaction: Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations.
- Continual Improvement: Actively participate in performance reviews, self-assessments, and trainings.
- First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues and effectively completing repairs during the initial service call.
- Response Time: Respond to service requests within Sila's defined time frame.
- Service Revenue Generation: Diagnose and troubleshoot plumbing issues, recommending appropriate solutions.
- Service Agreement Enrollment: Successfully enroll customers in Sila's service agreements.
- Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders.
- Technical Excellence: Diagnose common and diverse plumbing emergencies efficiently and accurately.
- Inventory Management: Keep track of service vehicle inventory and parts stock.
- Safety Adherence: Maintain a perfect safety record by following all safety protocols.
- Documentation Accuracy: Maintain accurate and up-to-date records of service calls.
- Team Collaboration: Collaborate effectively with team members.
- Professionalism and Communication: Uphold professional communication and appearance at all times.
- Attendance and Punctuality: Maintain a consistent record of punctuality and attendance.
- Additional duties as assigned
$20 - $35 an hour
Competitive compensation including a lucrative hourly wage, commission, and bonuses.
Join our team and become an integral part of Sila's commitment to exceptional plumbing services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!
