Join our team as an Endpoint Management Engineer and play a crucial role in supporting the Connecting Minority Communities grant and rural campuses under the University of Alaska Fairbanks. Ideal candidates will have a Bachelor's degree in IT or a related field, experience in endpoint management, and a commitment to delivering quality results in diverse and geographically dispersed environments.
Join us in making a meaningful impact on education and technology access for minority and rural communities in Alaska and apply today!
THIS POSITION IS A GRANT-FUNDED (TERM-FUNDED) POSITION, CURRENTLY FUNDED THROUGH JANUARY 1, 2026. Position is Open Until Filled.
You will design, manage, and optimize technology and processes to streamline IT operations and infrastructure, ensuring stability and innovation in remote locations. As a self-starter and problem solver who enjoys traveling to rural communities, you will work under limited supervision, lead initiatives, and ensure resilience to minimize downtime. You'll identify and implement solutions tailored to the unique needs of these communities, ensuring compliance with security policies and enhancing the overall user experience. Cross-collaboration with other IT functional teams will be essential for developing comprehensive solutions and improving service delivery. Additionally, you will audit the current technology landscape and present the desired future state of these campuses, helping to shape the strategic direction for IT services.
To thrive in this role, the successful Applicant will possess the following knowledge, skills, and abilities:
- Customer Service Experience: Skills in listening, professionalism, collaboration, and flexibility.
- Communication: Effective with management, colleagues, and end users; strong written and verbal skills.
- Technical Knowledge: Experience with endpoint and application management, current operating systems (Windows, macOS, etc.), and IT security practices. Proficient in troubleshooting and using computer applications.
- Teamwork and Independence: Ability to work well in a team and independently, with a focus on customer service and quality results.
- Professionalism: Maintain professionalism, work under pressure, and adhere to safety protocols.
- Learning and Adaptability: Willingness to learn new technologies and processes.
- Certifications: Relevant industry certifications (e.g., ITIL, Microsoft, JAMF).
- Physical Requirements: Ability to lift up to 50 pounds, operate motorized vehicles, and occasional travel.
- Work Environment:(Occasional) need to work outside of business hours and in diverse settings.
Minimum Qualifications:
EDUCATION:
• Bachelor’s degree in a relevant field (i.e. Information Technology or other related field) and 4 years' experience, or an equivalent combination of training and experience.
• Industry-standard certifications or academic courses in relevant fields are highly preferred.
• Possess and maintain a valid driver’s license and clean driving record in compliance with UA Safe Driving Criteria.
TYPICAL EXPERIENCE:
• Demonstrated practical experience supporting computing devices.
Position Details:
This position is located onsite on the Troth Yeddha' campus in Fairbanks, Alaska. This is a grant-funded position through January 1, 2026 (term-funded), full-time, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 81, based on education and experience.
Applications will be reviewed on Friday, August 23, 2024. To ensure consideration, please apply by 11:55 pm, Alaska Standard Time, on Thursday, August 22, 2024. Position is Open Until Filled.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact Lee Ann Amerson, NTS HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
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