JOB SUMMARY:
The Director of Clinical Services/Clinical Manager is a Registered Nurse (RN) who has graduated from an accredited school of nursing and is currently licensed to practice in the state(s) where currently practicing. The Director of Clinical Services/Clinical Manager may also be a licensed physician, physical therapist, speech-language pathologist, occupational therapist, audiologist or social worker. She/he supervises home health services to homebound patients in their place of residence in accordance with attending physician orders and plans of care and strives to provide the highest quality of care. If an RN, skilled nursing and other therapeutic services are under the supervision and direction of the Director of Clinical Services/Clinical Manager. If an RN, the Director of Clinical Services/Clinical Manager is available at all times during operating hours (or appoints a similarly qualified alternate) and participates in all activities relevant to professional services furnished, including the development of qualifications and assignment of personnel.
QUALIFICATIONS:
- Registered by the state(s) where currently practicing.
- Three to five years of experience in health care/home care, preferred.
- Two years’ experience in a supervisory position, preferred.
- Knowledge and ability to apply community health principles and practices.
- Knowledge of Agency policies and procedures.
- Ability to supervise, guide, and develop skills and performance of service personnel.
- Ability to exercise independent judgment.
- Ability to work with individuals.
- Ability to enlist the cooperation of many people in furthering a program.
- Ability to assist in evaluating personnel per Agency policy.
- Monitors the probationary period for new employees.
- Ability to deal effectively with high levels of stress.
RESPONSIBILITIES:
- Participates in developing standards that ensure safe and therapeutically effective service to patients and families. Has joint responsibility with the Administrator for seeing that standards are met.
- Participates in developing objectives for the Agency.
- Is responsible for seeing that objectives are implemented.
- Consults with the Administrator to determine a staffing pattern that will accomplish stated objectives and promote the maximum level of utilization of health personnel.
- Is responsible for recruiting, hiring, evaluating, and terminating service personnel.
- Participates in planning for the orientation of new employees. Conducts selected orientation classes.
- Plans and arranges for consultation needs of staff; prepares and maintains current policies and procedures which meet Medicare, Medicaid, accrediting bodies, state, etc. laws and implements such; revises concurrently.
- Displays a willingness to support the policies and procedures and uses appropriate channels for change of such policies; establishes criteria and procedures for selection, promotion, and termination of employment of service personnel.
- Participates in establishing the functions and qualifications for each service position, and coordinates patient care and referrals.
- Assures ongoing assessment of patient/family needs and implementation of interdisciplinary team plan of care.
- Assures physician approval of plans for continuity of care.
- Provides individual or group support concerning job-related stress or issues.
- Organizes the Agency to delineate and delegate authority, functional responsibility, lines of relationship, and communication to provide safe and therapeutically effective service.
- Participates in coordinating Agency’s services with services of other community agencies.
- Participates in studies and research and other administrative functions as assigned.
- Serves as a role model for all colleagues by setting an example of high standards in dress, conduct, cooperation, and job performance.
- Observes confidentiality and safeguards all patient-related information.
- Accepts responsibility for regular attendance and punctuality and fulfills job requirements without regard to time involved.
- Serves as a resource person to employees.
- Develops a cooperative relationship and communicates effectively and professionally with the physicians.
- Investigates and reports any problem relating to patient care or conditions that might harm the patient and/or employee well-being.
- Immediately reports any accident, incident, lost articles, or unusual occurrence to the Administrator.
- Attends pertinent continuing education programs other than routine in-services and shares information with staff.
- Works with the Administrator in identifying budgetary requirements and determining the appropriate use of allocations.
- Monitors equipment for appropriate use and take steps to keep misuse to a minimum.
- Oversees the Agency’s ongoing Quality Assessment and Performance Improvement (QAPI) program.
- Responsible for overseeing the development of indicators with appropriate data collection, aggregation, and analysis, taking action, and reporting results according to Agency’s QAPI plan.
- Provides 24 hour/day, seven (7) days/week on-call coverage.
- Plans and supervises the Agency.
- Assures that patients’ plans of care are developed, implemented, and updated.
- Conducts patient case conferences, in-services, staff meetings and maintains documentation; participates in community education projects.
- Ensures that all necessary supplies and equipment are available.
- Is normally available at all times during and after operating hours; may designate a qualified temporary replacement if he/she will not be available.
- Ensures compliance with federal, state, accrediting bodies, local, and Agency policies in all patient care aspects of the Agency.
- Makes patient and personnel assignments.
- Addressees and corrects all patient concerns.
WORKING ENVIRONMENT:
Works indoors in the home health office.
JOB RELATIONSHIPS:
- Supervised by Administrator.
- Workers Supervised: Entire home health patient care staff.
RISK EXPOSURE:
Low risk.
LIFTING REQUIREMENTS:
Ability to perform the following tasks if necessary:
- Ability to participate in physical activity.
- Ability to work for an extended period of time while standing and being involved in physical activity.
- Moderate lifting.
- Ability to do extensive bending, lifting, and standing on a regular basis.
Licenses & Certifications
Required:
Skills
Required:
- Microsoft Outlook
- Deductive Reasoning
- Decision Making
Behaviors
Required:
- Leader: Inspires teammates to follow them.
- Team Player: Works well as a member of a group.
- Enthusiastic: Shows intense and eager enjoyment and interest.
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Dedicated: Devoted to a task or purpose with loyalty or integrity.
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