Qualifications· Bachelor's degree in related area and/or 3+ years equivalent experience/training - Preferred
· Ability to engage all levels of staff and other departments in a collaborative problem-solving and performance improvement manner.
· Excellent professional English communication skills, written, oral, and telephone.
· Prior experience in successfully managing multiple requests, assessing priorities, and achieving solutions under deadlines.
· Working/reference knowledge of Department policies and procedures and professional standards of care.
· Reference knowledge of Joint Commission Implant (Human Tissue) and Implant Charging standards and state rules and regulations.
· Ability to comply with and tactfully enforce adherence to policies, procedures, and standards.
· Ability to conduct efficient and effective goal-oriented meetings.
· Able to demonstrate self-motivation with the ability to work independently or as part of a team and under limited supervision.
· Manages the performance of individuals by providing coaching and support especially under stressful and emergent situations.
· Utilizes/creates standardized processes, tools, methodologies, and presentation templates including project/countermeasure timelines, progress reports, financial reports, resource and issues tracking.
· Strong ability to be a positive and proactive change agent within the department with excellent interpersonal skills.
· Ability to meet deadlines.
· Strong organizational skills.
· Ability to work within the guidelines established by the organizational structure.
· Ability to communicate and obtain data using current information technology.
· Strong ability to multitask complex tasks.
· Ability to prioritize and follow up on issues of concern.
· Strong ability to collaborate with senior leadership and other department directors/managers to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery of service.
· Knowledge of staff competencies and abilities.
· Ability to conduct a productive and constructive staff meeting.
· Skill in motivating staff and managing the change cycle.
· Skill in assessing and communicating staff development needs.
· Skill in interviewing Implant Coordinator staff applicants.
· Ability to document staff performance and maintain confidential records.
· Knowledge and ability to implement the corrective action process.
· Demonstrated ability to conduct and interpret qualitative and quantitative analysis and problem-solving.
· Ability to critically analyze data and organize it in multiple informational forms.
· Strong PC skills - Proficient in Microsoft Excel, Word, PowerPoint, Visio, and Outlook.
