Associate VP Business Transformation and Clinical Innovation
Employment Type: Full-Time
Posted on: Oct 21, 2021
Profile
Job Information:
Humana
Associate VP, Business Transformation and Clinical Innovation
Location: Glen Allen, Virginia
Description:
The AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholder systems to evolve delivery and operations to support an integrated approach to health.
The AVP is a true business influencer and requires an in-depth understanding of how organization capabilities interrelate across the Military segment. This role demands a champion for change and continuous improvement while maintaining strong relationships with aligned business partners and key stakeholders. You will make key decisions on the implementation of new/updated programs and large-scale projects for Humana Military that support technical/operational procedures and processes, strategic plans, and performance improvements. You will be responsible for designing multi-year approaches to our 'Convener of Care' evolution, focusing on a programmatic approach to system transformation that includes clinical, operational, and cultural drivers. This leader will oversee and coordinate several 'Opportunity Area' growth teams tasked with innovative experimentation across various dimensions of Humana Military (e.g., market operations, claims reimbursement, clinical operations).
In addition, the AVP advises Humana Military senior leaders and DHA executives on functional strategies related to significant matters (e.g., clinical innovation). You will exercise independent judgment and decision-making on complex issues regarding job duties and related tasks, and work under minimal supervision, using independent judgment requiring analysis of variable factors and determining the best course of action.
Responsibilities:
- Leads, organizes, directs, manages, and controls program activities and outcomes of agile teams focused on innovative transformation programs and experiments.
- Responsible for delivering new member and provider experiences created by multiple agile teams with full decision rights of operational, experience, and development requirements.
- Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation, specifically focused on customer experience and provider transformations.
- Represents the business point of view on relevant decisions related to technology needed to support operational changes.
- Drives the development of the implementation framework, playbook, and approach for customer experience and provider transformation.
- Identifies cross-functional complexities and resolves risks and issues.
- Assesses end-to-end process performance for customer and provider journeys.
- Creates governance protocols to document and monitor business processes, rules, requirements, metrics, and standard operating procedures.
- Facilitates improvement recommendations to operating units via innovative experiments and targeted workshops.
- Processes and synthesizes transformation program outputs into executive-level presentations, updates, risks, mitigations, and business recommendations.
- Develops and mentors talent across the segment; builds and maintains associate engagement and culture.
Areas Of Skill And Expertise Will Include:
- Growth mindset and proven ability to lead agile/cross-functional teams.
- Focus on using technology to create organizational efficiencies.
- Experience with clinical and business innovation.
- Strong negotiator, communicator, and presenter.
- Ability to set and measure OKRs and other key metrics.
- A great coach and mentor who can effectively develop future leaders.
Required Qualifications:
- Bachelor's degree in a related field.
- 5 years of leadership experience.
- Understanding of agile concepts and/or Senior Agile Leadership skills.
- Excellent communication skills.
- Demonstrated strategic capabilities with strengths in critical thinking and innovative problem-solving.
Preferred Qualifications:
- 5-7 years total experience including 3-4 years in management consulting or transformation.
- Medical health insurance industry knowledge.
- MBA or Master's degree.
Additional Information:
25-30% travel required.
We will require full COVID vaccination for this job as we are a healthcare company committed to health and safety for our members, patients, associates, and communities. If progressed to offer, proof of full vaccination or documentation for a medical or religious exemption consideration will be required where allowed by law.
Scheduled Weekly Hours: 40
Company Info:
Humana Inc.
Website: http://www.humana.com
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