Associate Partner SME - Internal Process Improvement Consulting, Digital Payments
Department: (Wallet, Payments, and Commerce)
Location: Austin, TX or Raleigh, NC
Position Overview:
The Internal Process Improvement SME will play a critical role in evaluating and enhancing the digital commerce process and operations. This role focuses on standing up and expanding shared services capabilities, with a keen eye on optimizing processes, driving operational efficiencies, and ensuring seamless integration with the broader organizational goals. The ideal candidate will possess deep expertise in process improvement, with a specific focus on payment technologies, e-commerce enablement and shared service environments.
Key Responsibilities:
- Process Evaluation and Analysis: Conduct a thorough assessment of existing processes, identifying areas for improvement and recommending actionable solutions.
- Shared Services Integration: Lead efforts to establish and expand shared services capabilities while ensuring alignment with organizational strategies and operational needs.
- Operational Efficiency: Develop and implement process improvement initiatives to streamline operations, reduce redundancies, and enhance overall service delivery within the WPC framework.
- Cross-Functional Collaboration: Collaborate closely with various stakeholders, including product teams, operations, and IT, to ensure that process improvements are aligned with business objectives and technical requirements.
- Change Management: Drive change management efforts by developing training materials, SOPs, and communication plans to support the implementation of new processes and tools.
- Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of process improvements and ensure ongoing optimization.
- Risk Management: Identify potential risks associated with process changes and develop mitigation strategies to minimize disruptions to WPC operations.
- Documentation and Reporting: Maintain comprehensive documentation of process evaluations, improvement initiatives, and project outcomes to support transparency and continuous improvement.
Management Consulting expertise in process improvement, preferably within the payments or technology industry. Experience with shared services customer service/support ops models is highly desirable.
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