About Reid Petroleum
For over 100 years, Reid Petroleum has been a cornerstone in the transportation fuel market, offering a wide array of convenience products and services. We're more than just a company – we're a community dedicated to fostering growth and success.
At Reid Petroleum, we're on the lookout for individuals who embrace initiative and thrive on achieving results. As we build lasting partnerships with our customers, we're equally committed to empowering our team members to cultivate fulfilling careers within our organization.
Join us and become part of a dynamic team where your contributions are valued, and your potential is limitless. Explore the opportunities awaiting you at Reid Petroleum, where every day brings new possibilities for personal and professional growth.
Summary
The General Manager (GM) of Crosby's Convenience Stores is responsible for overseeing the overall operations, profitability, and growth of multiple convenience store locations across nine districts. The GM ensures that all stores operate efficiently, adhere to company policies, achieve operational excellence and deliver exceptional customer service. This role involves strategic planning, team leadership, exceptional analysis and decision-making skills, and performance management to achieve business objectives. The GM will also have a strong focus on the budget process.
Essential Functions
A. Operational Management
- Oversee the day-to-day operations of all Crosby's Convenience Stores.
- Ensure compliance with company policies, procedures, and standards.
- Monitor store performance, identifying areas for improvement and implementing necessary changes.
- Supervise the Facilities Manager to ensure all store locations are well-maintained and comply with Federal, State, and Local safety standards.
B. Leadership and Team Development
- Lead, mentor, and support two Regional Managers, nine District Leaders, and one Facilities Manager, fostering a collaborative and high-performing work environment.
- Conduct regular meetings with direct reports to review performance, discuss strategies, and set goals.
- Identify training needs and opportunities for professional development for Team Leaders and staff.
- Adhere to the Reid Stores Mission: “Exceed Customer Expectations, Every Day, Every Time.”
- Always focus on the Key Customer Requirements: Quality, Availability, Timeliness, Friendliness, Cleanliness, and Value.
- Team player that embodies and supports the Reid Group Values in all aspects of job performance; Trust in Relationships, Honesty, Focus on the Customers, Team Spirit, Cost Consciousness, Entrepreneurialism.
C. Financial Performance
- Develop and manage budgets, ensuring financial targets are met or exceeded.
- Analyze financial reports to monitor sales, margins, and expenses.
- Implement strategies to drive revenue growth and improve profitability across all stores.
- Lead the budget process for the stores, providing guidance and oversight to ensure accurate forecasting and financial planning.
D. Customer Service Excellence
- Promote a customer-centric culture, ensuring all stores provide an exceptional customer experience.
- Address customer complaints and feedback promptly and effectively.
- Implement customer service initiatives to enhance the overall shopping experience.
E. Strategic Initiatives
- Develop and execute business strategies to expand market presence and achieve long-term growth.
- Market Analysis: Conduct market analysis and competitor benchmarking to identify trends, competitive threats, opportunities for growth, and market expansion. Recommend strategic initiatives and operational improvements to capitalize on market trends and consumer preferences.
- Performance Metrics: Develop key performance indicators (KPIs) and metrics to evaluate district and store performance. Track progress towards goals and implement action plans to address performance gaps.
- Collaborate with the Vice President of Reid Stores to align store operations with overall company goals.
F. Inventory and Merchandising
- Oversee inventory management to ensure optimal stock levels and product availability.
- Work with suppliers and vendors to negotiate contracts and manage relationships.
G. Compliance and Safety
- Ensure all stores comply with health, safety, and regulatory requirements.
- Conduct regular audits and inspections to maintain high standards of cleanliness and safety.
- Develop and implement safety protocols and emergency procedures.
H. Liaison Responsibilities
- Operations and Merchandising:
- Act as the primary liaison between operations and merchandising teams to ensure cohesive strategies and smooth implementation of merchandising plans.
- Coordinate with merchandising to ensure product selection aligns with customer needs and sales goals.
- Store Operations and Fuel Operations:
- Serve as the liaison between the store operations and fuel operations teams. Ensure seamless integration of fuel operations with overall store operations, addressing any operational challenges promptly with the fuel operations team.
I. Budget Process Management
- Lead and coordinate the annual budget process for all store locations.
- Provide detailed financial analysis and forecasting to support budget planning.
- Monitor and manage budget performance throughout the fiscal year, identifying variances and implementing corrective actions.
- Work closely with Regional Operations Managers and District Leaders to ensure budget adherence and financial accountability.
Minimum Qualifications
- Bachelor’s degree in business administration, Management, or a related field preferred.
- Minimum of 10 years of experience in retail management, preferably in a retail store environment.
- Strong leadership and team management abilities.
- Excellent financial acumen and analytical skills.
- Excellent analysis and decision-making skills.
- Exceptional communication, presentation, and interpersonal skills.
- Proven ability to develop and execute strategic and operational plans.
- Proficiency in Microsoft Office and retail management software.
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