As the Creative Account Manager you will put your project management and creative skills to use by supporting the marketing objectives of the client and its brands as an important part of the Creative Studio team. Your day-to-day will include overseeing creative development of marketing campaigns and materials. The role is a hybrid of strategic account management, client services, project management and creative resource delegation. As a Creative Account Manager, you will develop and maintain comprehensive timelines, foster cross-functional relationships and serve as a connector between stakeholders and the Studio. You will lead a variety of projects and will be expected to understand partner’s goals, define solutions, ask and answer challenging questions and ensure that the partner’s needs are achieved through the creative. In addition, you will manage direct reports, fostering strong talent through coaching and real-time constructive feedback. It will be crucial that you work well under pressure, effectively handle multiple, concurrent demands, appropriately prioritize responsibilities and employ appropriate systems to track work and have highly honed communications and diplomacy skills.
Duties & Responsibilities
Responsible for the delivery of quality creative work that meets stakeholder needs and addresses their business challenges and opportunities.
Be the “subject matter expert” on the brand, its guidelines and the competitive landscape. Aiding the creative team in understanding/knowing this information and translating it into opportunities for the partner and Studio's growth.
Work cross-functionally with marketing strategy, channel, planning and campaign management teams utilizing clear and transparent communication.
Champion a standard approach to account management to drive consistency across the department.
Build strong and collaborative relationships with partners and the Studio team. Leverage data and analytics driven information to inform internal teams of said insight for creative implementation.
Lead the development of creative project plans including timelines, schedules, budgets and asset trackers on your projects to ensure an on-time delivery of assets.
Grow talent at the Specialist level through regular check-ins with direct reports and providing constructive feedback.
Partner with creative teams to deliver all creative assets needed for email marketing campaigns, website management and media formation through internal teams, C-Suite members and third-party vendors.
Communicate priorities and direction to the creative team (designers, copywriters, production artists, external agencies, etc.) in the creation of visual marketing assets including photography, videography, graphics for print and digital, including but not limited to out of home placements, display and retargeting.
Manage oversight of effective documentation and prioritization of evolving sets of requirements.
Collaborate with partners on drafting creative briefs/project briefs for Intake/Leadership review and eventually carrying through to creative execution by the Creative Studio team.
Skills & Qualifications
We are seeking creative problem solvers who are passionate about process and developing world-class, customer-centric campaigns and creative. Our ideal candidate will contribute to a culture of consistent evaluation and learning. We believe that success in this role will demonstrate itself through the following attributes and skills.
Strong social and communication skills, including presenting to groups in person and via phone to various levels within the Marketing organization
Excellent time management and prioritization skills and experience working well under tight deadlines
Excellent problem-solving skills and ability to deliver creative solutions on the spot
Ability to build positive relationships with key stakeholders in a professional manner with all levels within the organization
Experience working directly with creative teams and leading creative projects
Exhibit the ability to think critically and logically, work independently and take initiative in identifying opportunities to innovate
Demonstration you will be able to operate within our Hilton values
Experience working directly with creative teams
Knowledge of digital, traditional and social creative best practices and specifications
Education & Experience
Minimum Years of Experience: 5-7 years of professional work experience
Minimum 3-5 years of experience leading the development of creative marketing campaigns within a matrixed organization
Proven time management and prioritization skills and experience working well under tight deadlines
Understanding of digital and traditional marketing channels
Experience building detailed project plans, timelines with multiple dependencies and managing creative teams
Demonstrate sound judgement, professionalism and a solutions-oriented approach to problem solving
Excellent communication skills with the ability to clearly and concisely express ideas both verbally and in writing
Ability to travel as needed
BA/BS Bachelor’s Degree
Experience working at an external or in-house creative agency
To Apply
Diversity Inclusion & Customer Service Statement
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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