About the Role:
The Renewals Account Manager partners closely with our Customer Success Managers to deliver an incredible experience to our customers as they renew their agreements with us! This person is responsible for conducting account reviews, risk assessment, and due diligence, developing a strong renewal strategy, ownership and maintenance of renewal opportunities and forecast, negotiation, engaging internal resources, and closing renewals prior to expiration. The Renewal Account Manager will play a key role in the customer organization ensuring that our customer relationships thrive and grow over time!
Responsibilities:
- Proactively manage the renewal process for top-tier organizations in your book of business development and execute win/win negotiation strategies that maximize renewal contract value while protecting and enhancing the customer relationship.
- Identify customer needs and demonstrate strong account management capabilities to drive renewal to on-time closure.
- Be an expert negotiator using our subscription, support, and service packages to provide value to the client and ourselves.
- Monitor customer health metrics to identify risk and successfully forecast realistic renewal rates. Communicate risk clearly and work cross-functionally to develop resolution strategies.
- Provide regular updates on renewal status to management and escalate as appropriate.
Minimum Requirements:
- Previous experience with Salesforce or products that integrate with Salesforce.
Benefits:
- Stock options
- 401k match
- Flexible PTO
- Medical/dental/vision insurance, with employee premiums covered at 99%!
- Company-paid life insurance
- 10 Paid holidays
- Professional development stipend
- Company-wide team-building retreats & virtual events
- Fun, collaborative, and balanced culture
About Us:
We are the leading sales engagement platform for enterprises using Salesforce. Built for the needs of relationship-based sellers, our platform increases rep productivity, drives Salesforce adoption, and provides revenue leaders with key insights to know what’s driving their business. Over 70,000 people use our platform at some of the world’s largest and fastest-growing companies, including Google, BBVA, Atlassian, Uber, and Capital One. Our platform has ranked #1 in customer satisfaction on G2 in five sales technology categories and has made the Inc. 5000 list of the fastest-growing privately held companies in the U.S. for three years in a row.
Our Culture and Core Values:
Our values speak volumes about who we are, both as individuals and as a team. We put our team before ourselves and are dedicated to ensuring that our teammates are happy and satisfied, both in their careers and their work environment. We are a team of high-performers that operate in a culture of empathy and transparency, with a natural curiosity to continually grow. We put the team before ourselves, care more, and enjoy the journey above all else. These are only a few of the reasons that we have a five-star rating within the industry.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We offer highly competitive compensation packages and excellent benefits, including medical/dental/vision insurance, flexible PTO, and a matching 401K.
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