MEMBERS ONLY SIGN UP NOW. Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, MEMBERS ONLY SIGN UP NOW. Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, MEMBERS ONLY SIGN UP NOW. Business is one of the largest contributors to the growth of MEMBERS ONLY Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing providers of Ethernet services.
Job Summary
Responsible for leading and developing the strategic planning involved with important and large-scale high velocity business customer/projects for MEMBERS ONLY SIGN UP NOW. Business Enterprise customers. Monitors compliance with client service standards, policies, procedures, and customer order status. Develops and promotes a customer-driven service culture, often requiring direct interaction with the executives of MEMBERS ONLY SIGN UP NOW. Business' largest customers. Champions the proactive identification and resolution of issues, fallout and opportunities impacting customer operations. Drives change transformation and strategy execution to achieve specific business results. Creates business strategy to focus on strengths, competitive advantage and differentiation. Incorporates broad industry knowledge to address complex, unusual and critical issues. Develops long-term plans that impact the achievement of business results. Recognizes profitability and revenue potential in business opportunities. Demonstrates entrepreneurial, collaborative, and leadership versatility.
Job Description
Core Responsibilities:
- Reviews current operating and future project plans and policies in the planning for overall business related programs.
- Reviews success/failure of completed projects. Recommends alternatives or adjustments to correct problems or solidify successes in the perspective of current and proposed operating strategies.
- Evaluates outside service providers or contractors; provides direction in the development of tailored services.
- Oversees staffing requirements relating to customer projects. Instructs team on project-specific assignments. Accountable for the end-to-end delivery of portfolio of projects.
- Develops technical and engineering budget. Manages all expenditures and capital projects associated with the technical department to operate within budget guidelines.
- Motivates technical and engineering leaders to meet goals and projects. Conveys strategies and goals to Technical and Engineering leaders in an efficient and meaningful way.
- Ensures that service, governmental and franchise demands are met effectively and efficiently through overseeing the organization and planning of staff and equipment.
- Creates standards by which staff are selected, developed, evaluated and motivated in accordance with the EEO policy and appropriate policies and procedures.
- Ensures that industry standards are consistently met and that technical operations comply with Company, OSHA and other applicable safety programs.
- Sets monthly and quarterly goals and objectives. Ensures the resources are available to accomplish those goals and objectives.
- Initiates and maintains good relations with public and governmental agencies.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. MEMBERS ONLY SIGN UP NOW. is an EOE/Veterans/Disabled/LGBT employer.
MEMBERS ONLY SIGN UP NOW. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, MEMBERS ONLY SIGN UP NOW. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
15 Years
Salary:
Pay Range: $251,014.00 - $376,521.00
Additional Range: This job can be performed in Colorado with a Pay Range of $251,014 USD -$414,173 USD
MEMBERS ONLY SIGN UP NOW. intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that MEMBERS ONLY SIGN UP NOW. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, MEMBERS ONLY SIGN UP NOW. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Application for: Vice President, Service Delivery PMO
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