Staff Pharmacist Senior Manager - Accredo - Honolulu, HI
POSITION SUMMARY
Staff Pharmacist, Sr. Manager, Pharmacist In Charge (PIC)
Responsible for the management and performance of clinical pharmacy fulfillment operations. Responsible for Operations Quality Improvement, Efficiency enhancement projects, driving the process in the dispensing of prescriptions and maintenance of prescription records within corporate, legal and regulatory guidelines. Responsible for maintaining and reporting operational performance, cost management and responding to escalations. Responsible for ensuring quality and service standards are maintained and aligned with client specific contractual requirements. Align and work with management on annual strategic planning for pharmacy operations, sales and marketing. Responsible for holding the pharmacy licensure where pharmacy is located and in states or territories requiring Pharmacist in Charge (PIC) to be licensed in order to achieve non-Resident Pharmacy permits. The PIC shall be the pharmacist named on the facility pharmacy permit and on the facility, non-resident permits and has the responsibility for ensuring, and the authority to ensure, that the site complies with all state and federal laws and regulations related to the practice of pharmacy. The PIC’s responsibility is to ensure that pharmacy is practiced in a safe, lawful, ethical, and professional manner at all times and maintain pharmacy security.
Essential Functions and Expectations
- Align with Corporate values and create and maintain an environment based on such values
- Daily oversight and management of fulfillment operations
- Daily oversight and management of driving the operational end-to-end process to ensure dispensing of prescriptions are completed by the date needed with the ability to collaborate across all teams to meet budget goals
- Daily oversight and management of staff
- Coaching and mentoring a team of clinical and non-clinical staff
- Daily participation in work related to clinical and non-clinical activities
- Resolve issues and escalations with clinical and non-clinical teams in a timely fashion
- Serve as a key stakeholder in the process development and providing of exceptional internal and external customer service
- Align and work with manager on the strategic direction of pharmacy operations
- Own the daily execution of dispensing, verification, and shipping of prescriptions within the corporate and regulatory guidelines. Responsible for any and all procedures within the licensed pharmacy.
- Ensure quality and service standards are maintained along with client-specific contractual requirements.
- Maintain, review and act on reporting metrics data with leadership on a regular basis
- Keep current on industry trends and regulations and ensure compliance. May hold license for the pharmacy. May represent the pharmacy to the State Board for procedural, regulatory changes or disciplinary actions as needed.
- Represent pharmacy operations in cross-functional meetings and projects. Implement and communicate new corporate initiatives and processes within the pharmacy
- Foster ongoing Customer relationships by participating in meetings and troubleshooting escalated issues. Assist with implementing new Customers
- Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures.
- Oversee recruitment, performance reviews, and development of pharmacy clinical and non-clinical staff
- Handle and resolve escalated employee issues
- Align and work with manager and various team members and participate in strategic sales and marketing initiatives
- This position is onsite at our office in Honolulu, Hawaii. The hours for this role are typically Monday through Friday 8 am - 5 pm; must be flexible to provide support outside of regular hours
- Manage clinical staff and work “on-call” alternating every other week
- Required to obtain additional licensing, as needed
- Other clinical and non-clinical duties as needed or assigned
QUALIFICATIONS
- Bachelor of Science in Pharmacy, RPh, or PharmD, Current Hawaii pharmacy licensure in good standing
- Years of Experience: 3 years of experience in dispensing pharmacy, 2-3 years in health care or PBM industry preferred; Minimum of 1 year of management experience, preferably in pharmacy operations setting.
- Licensures/Certifications: Cross-licensed per state regulations
- Proven experience in creating and/or enhancing pharmacy operations and processes.
- Experience with strategic work planning and budgeting very helpful. Must have proven leadership skills, team orientation, and a proactive and optimistic management style.
- Extensive knowledge of current pharmacy regulations. Demonstrated ability to manage toward budget and work plan goals.
- Experience in representing or interacting with State Board or regulatory agencies very helpful.
- Excellent communication skills, including presentations and negotiations. Demonstrated ability to work cross-functionally to solve complex problems and improve quality and service.
- Computer or Other Skills: PC skills including Microsoft office, email and internet
- Ability to travel up to 10%
This position is anticipated to offer an annual salary of 134,400 - 224,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives.
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