Associate VP Business Transformation and Clinical Innovation
Location: Albany, NY, United States
Employment Type: Full-Time
Posted on: Oct 21, 2021
Profile
The AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholder systems to evolve delivery and operations to support an integrated approach to health.
The AVP must be a champion for change and continuous improvement, while maintaining strong relationships with aligned business partners and key stakeholders. You will make key decisions on the implementation of new/updated programs and large-scale projects for Humana Military that support technical/operational procedures and processes, strategic plans, and performance improvements.
Responsibilities
- Leads, organizes, directs, manages and controls program activities and outcomes of agile teams focused on innovative transformation programs and experiments.
- Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation.
- Represent the business point of view on relevant decisions related to technology needed to support operational changes.
- Drive the development of the implementation framework, playbook, and approach for customer experience and provider transformation.
- Identifies cross-functional complexities and resolves risks and issues.
- Assesses end-to-end process performance for customer and provider journeys.
- Builds and maintains strong internal working relationships at all levels of the organization.
- Creates governance protocols to document and monitor business processes, rules, requirements, metrics, and standard operating procedures.
- Facilitates and provides improvement recommendations to operating units.
- Processes and synthesizes transformation program outputs into executive-level presentations.
- Develops and mentors talent across the segment; fosters a diverse and inclusive work environment.
Required Qualifications:
- Bachelor's degree in related field.
- 5 years of leadership experience.
- Understanding of agile concepts and/or Senior Agile Leadership skills.
- Excellent communication skills.
- Must demonstrate strategic capabilities with strengths in critical thinking and innovative problem-solving skills.
Preferred Qualifications:
- 5-7 years total experience including 3-4 years of experience in management consulting or transformation.
- Medical health insurance industry knowledge.
- TRICARE industry knowledge.
- MBA or Master's degree.
Additional Information:
25-30% travel required. We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
Scheduled Weekly Hours: 40
Company info
Humana Inc.
Website: http://www.humana.com
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