If you are a leader who is passionate about serving the community and providing quality services to a diverse population of individuals in need; Travis County Counseling and Education Services (CES) might be a fit for you. At CES, our staff work daily to assess the needs of individuals involved in the criminal justice system. We determine what will help our clients reduce their risk of recidivism and relapse and increase their chances of becoming a productive member of the community. We appreciate that the individuals who walk through our door are experiencing a difficult time in their lives and look forward to providing them the respectful care they deserve. Our staff know that continuous development is essential to providing excellent services and look forward to opportunities to receive feedback about their work.
This position directs the overall operations, staff, and functions of a complex social services division through subordinate managers. Provides leadership, management, and coordination in planning, organizing, implementing, and evaluating division operations in accordance with State, Federal, and Local laws, policies, procedures, and guidelines. Develops division strategic plans to accomplish goals and objectives and improve effectiveness and efficiency of services. Directs the staffing, training, development, and performance evaluation of division staff. You will be responsible for ensuring that a culture of growth, excellence, and teamwork continues to thrive and flourish. In doing so, you will ensure that CES continues to provide services and remains an integral part of the journey of helping individuals involved in the criminal justice system receive the care they need.
Distinguishing Characteristics:
This is a job classification within the Senior Management/Middle Management job family. Incumbents in this classification are responsible for directing the operations and staff of a comprehensive and complex social services division. This classification has broad scope of operational and staff responsibility.
- Directs, plans, organizes, implements, monitors, and evaluates the overall operations, staff, and functions of a complex social services division. Directs and ensures conformity with State, Federal, and Local laws, policies, and procedures.
- Directs management and staff, including hiring, training, performance evaluation, disciplinary actions, and dismissals, and ensures activities are consistent with goals and objectives. Seeks and creates opportunities for improved performance, learning, and development of staff. Identifies and addresses problems or conflicts.
- Oversees and participates in the planning and development of division policies, procedures, goals, and objectives. Directs the scheduling of day-to-day operations and staffing for the division.
- Develops division strategic plans to accomplish goals and objectives and improve effectiveness and efficiency of service delivery and program operations.
- Provides oversight and guidance to management and staff and makes recommendations on complex issues.
- Initiates, develops, plans, and oversees implementation of special programs. Evaluates effectiveness of programs and operations and develops new and modified initiatives to improve effectiveness. Directs the implementation and monitoring of new and existing programs.
- Provides high-level technical advice, policy interpretation, and guidance for application of appropriate procedures to managers and other staff.
- Prepares, receives, and reviews statistical and programmatic reports and interprets findings. Oversees research and development of grants for related programs.
- Prepares and administers division budget. Monitors and approves budget expenditures to ensure consistency with division goals and objectives and remaining available funds.
- Represents the organization and collaborates with governmental and public agency representatives, community outreach and advocacy groups, service providers, and others. Plans, develops, and directs a variety of community development and community organizing activities. Identifies and resolves service gaps and barriers. Stimulates interest in programs and services.
- Serves as spokesperson to media and outside agencies for programmatic issues and related community outreach activities.
- Directs the development of, and participation in, training and education programs for clients, social service providers, community organizations, and others.
- Performs other job-related duties as assigned.
Education and Experience:
Bachelor's degree in Public Administration, Business Administration, or one of the Social or Behavioral Sciences or a directly related field AND seven (7) years of increasingly responsible experience in social services, including three (3) years of mid- to senior-level supervisory or management experience; OR, any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.
Preferred:
Master's degree in one of the Social or Behavioral Sciences in a directly related field. LCSW, LPC.
Knowledge, Skills, and Abilities:
Knowledge of:
- Management and supervisory principles, practices, and techniques.
- Policies, practices, procedures, and terminology related to social services.
- Federal, State, Local, and County applicable laws, rules, regulations, and guidelines.
- Program administration and oversight techniques.
- Standard practices in area of assignment.
- Strategic planning, development, monitoring, and evaluation of social service programs and services.
- Leadership and community collaboration.
- Social service agencies, delivery systems, and task forces.
- Advocacy groups, clinical and other service providers, and community outreach services.
- Budget development, preparation, and monitoring.
- Computer equipment to include word processing, spreadsheets, databases, and a variety of software packages.
- Business letter writing, grammar and punctuation, and report preparation.
Skill in:
- Directing and managing others, including team building.
- Leadership and community collaboration.
- Problem-solving and decision-making.
- Strategic planning, developing, monitoring, and evaluating social service programs and services.
- Developing and monitoring budgets.
- Preparing and making presentations.
- Obtaining information from clients and other sources.
- Both verbal and written communication.
Ability to:
- Direct, motivate, train, develop, and evaluate staff.
- Plan, assign, direct, and evaluate the work of staff.
- Reason and make judgments and decisions.
- Manage time well, perform multiple tasks, and organize diverse activities.
- Facilitate community collaborations and represent the department or County in a wide range of community settings.
- Research, compile, analyze, interpret, and prepare a variety of memorandums or reports.
- Establish and maintain effective working relationships with departmental clientele, other County employees and officials, community outreach and other organizations, clinical service providers, and the general public.
Physical requirements include the ability to lift/carry up to 5-15 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, squatting to perform the essential functions.
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.
Work Hours: Monday - Friday 8 am - 5 pm
Department: TCCES
Location: 5501 Airport Blvd, Austin, TX
Criminal, Education, and Employment Background Checks Required.
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions, and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
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