General Manager
Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high volume, fast-paced, growing family entertainment center. The perfect candidate will be an outgoing, energetic individual with a passion for guest service and a willingness to learn everything about our business.
At Stars and Strikes, our General Managers are involved with all aspects of the centers including bowling, food & beverage, and arcade! As the General Manager, you are responsible for the overall operation of the center including meeting or exceeding revenue and cost objectives, hiring, training and motivating team members while working with the team to ensure guest service levels exceed expectations.
What we’re looking for:
- Two or more years of experience in general management
- Experience in a high-volume environment
- Experience in Hospitality and/or Food & Beverage is a plus
- Must be willing to work a flexible schedule based on the needs of the business, including weekends and holidays
- Previous experience with an ability to manage costs including labor costs
Essential Duties:
- Oversee day-to-day operations
- Develop location-based goals and initiatives to support business strategy and achieve corporate goals.
- Understanding and accountability for adherence to core standards, HR policies, training, and safety requirements.
- Evaluate and improve operations and financial performance
- Appropriate analysis of P&L and oversight of department managers to achieve all revenue category goals, including ensuring proper cash handling procedures, developing and implementing upselling opportunities, and creating and enforcing proper transaction processes
- Training and managing department managers to ensure product and guest service standards are met throughout the location
- Work closely with department managers and corporate staff to implement revenue-driving initiatives including:
- League sales and development
- Seasonal promotions
- Restaurant promotion
- Leading a salaried management team of 8-10
- Overseeing a team of 120-150 hourly team members to exceed guests' expectations
Why join our team?
- With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
- We are a family-owned business and consider our team members part of our family
- We encourage team members to continue their training by providing online resources
- We provide opportunities for all team members to give back to the community
- We encourage team members to have fun while they work
- We work together as a team and succeed as a team
Perks we offer:
- Health & 401k Benefits
- Bonuses
- Paid-Time Off
- Profit-Sharing
- Free bowling, laser tag & gameplay!
Stars and Strikes is an Equal Opportunity Employer.
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