Title: Family Response Team Specialist
Division: HOPICS
FLSA: Non-Exempt, Full Time Supervisor: FRT Program Manager
Pay Range: $22.00 - $24.00 per hour Revised: 08/26/2024
Summary
Under the direction of the Associate Director and FRT Program Manager, the Family Response Team Specialist is responsible for screening, eligibility determination, service coordination and triage to all FSC participants.
Essential Functions
- Responsible for screening referrals to determine eligibility and coordinating client intakes and assessments.
- Develop individual housing service plans, making linkages, and securing needed services for participants.
- Meet with participants regularly to discuss progress and barriers.
- Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate clients' successful transition to interim and/or permanent housing and coordinate services to foster housing stability.
- Provide clients with post-discharge information and referrals for homeless prevention services and other ancillary services.
- Assist clients with identifying employment readiness; training and placement as needed or requested.
- Maintain interagency consultation, coordination, and referrals as it relates to housing.
- Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move-in assistance.
- Provide clients with information and referrals for homeless prevention services, mental health, substance use disorder treatment, and prenatal and health care.
- Provide the Program Manager with all required client information and assessment outcomes.
- Enter data into HMIS within 24 hours.
- Prepare project reports in accordance with funding requirements.
- Assist in training and provide support to necessary staff, providers, and other project partners participating in the project.
- Participate in all mandatory program and division meetings and training, as assigned by the supervisor and division director.
- Prepare reports in accordance with program requirements and Division policies.
- Conduct background checks on all pre-eligible applicants and household members aged 13 and older.
- Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
- Maintain appropriate boundaries and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
- Represent the Agency in a professional manner at meetings and community events.
- Regular attendance required.
- Some evenings and weekends are required.
- Other duties as needed.
Secondary Functions
Perform other duties as assigned by the Program Manager and/or Associate Director; serve as back-up to the FRT Program Manager, FRT Specialists, and FRT Call Center Representatives in their absence.
Minimum Qualifications - Knowledge, Skills, and Abilities Required
- Associate Degree in Social Services or related Housing Field is preferred from an accredited or state-approved college or university, with a minimum of two (2) years job-related experience working with homeless individuals and families.
- OR five years’ experience working in the social service field; case management and homeless program experience preferred.
- If in recovery, a minimum of three (3) years of being drug and alcohol-free is required.
- Working knowledge of Microsoft Word, Excel, and other database programs.
- Knowledge of resource development, case management, and documentation.
- Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
- Ability to communicate effectively, both written and orally.
- Verification of Employment Eligibility and Background Clearance.
- TB test required (Not more than (3) months prior to or (7) days after Date of Hire and renewed annually thereafter).
- CPR and First Aid Certification required within 30 days of employment.
- Valid government issued photo identification or driver’s license.
- Experience working with homeless families, as well as experience with placing homeless families into permanent housing.
Non-Essential Qualifications - Knowledge, Skills, and Abilities
Experience using HMIS.
Supervisory Responsibilities
This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
This position is responsible for working in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. There is some responsibility to work in noisy environments where children and adults are present.
Physical Requirements
The Family Response Team Specialist typically spends time sitting, standing, typing, thinking, writing, walking, effectively communicating, and carrying (max. 25 lbs.), listening, speaking.
Mental Requirements
This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
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