JOB TITLE SUMMARY
Job Title: Vice President, Information Management/Chief Information Officer
Division: Information Technology
Evaluation Group: Staff Administrator
FLSA Status: Exempt
Reports To: President
Positions Supervised: Director, Information Technology Enterprise Systems and Application Development; Assistant Vice President, Information Technology
Job Summary
The Vice President of Information Management/Chief Information Officer (CIO) position is a strategic leadership role responsible for overseeing the planning, implementation, and optimization of Lindenwood University's management of administrative and academic information, both in person and online. As a champion of institutional excellence, the CIO will drive innovations and standardizations that enhance information management, improve processes, promote effective communication and collaboration, support actionable analytics, and control the information environment. As a champion of student success, the CIO will coordinate innovations that enhance academic knowledge management, improve student skills and competencies, promote academic communications and partnerships, support effective student assessment, and optimize the learning environment.
Essential Job Functions and Performance Indicators
Institutional Excellence - Administrative Information Management
- Information Management - Promote data governance and an effective data culture with data owners and data stewards, coordinating an institutional data fabric across databases, an institutional data lake and data warehouse, file stores, and web content management systems in support of providing accurate information to institutional reporting and conversation AI systems.
- Process Improvement - Optimize institutional processes and procedures through collaborative process mapping, documentation, and automation. Manage institutional information management projects and portfolios. Provide an enterprise architecture including integration of HR, Finance, CRM, ITSM, PPM and related systems. Manage a customizable workflow platform for prototyping and hosting process innovations. Obtain cloud economies of scale as appropriate. Provide a reliable faculty and staff concierge conversational AI system.
- Communications and Collaboration - Provide clear, concise, and timely communication. Break down barriers and silos between departments, vendors, and other organizations. Recruit and train faculty and staff to maintain an appropriate information skillset. Maintain a high-quality workplace experience and provide excellent customer service.
- Actionable Analytics - Support data driven decision making via reliable metrics, reports, dashboards, visualizations, and alerts. Lead the institutional information security risk assessment. Coordinate with Institutional Research using data science tools in support of institutional effectiveness.
- Control the Information Environment - Ensure effective identity verification and access management, implement security controls guided by the risk assessment, ensure compliance with all applicable laws and regulations including FERPA, HIPAA, PCI-DSS and GLBA. Coordinate institutional information management and security policies. Ensure accountability of staff who are managers of institutional information. Manage and/or coordinate budget and assets that support the institution’s information management functions. Coordinate and participate in information management governance committees, including the data governance committee.
Student Success - Academic Information Management
- Knowledge Management - Promote the effective management of academic information, including in the University library, online databases, institutional repository and student ePortfolios. Support tools for faculty and student content creation. Work with academic leaders to provide marketable, verifiable, granular, lifelong credentials and support the use of open educational resources. Ensure a solid information foundation for a student concierge conversational AI system.
- Improve Student Skills and Competencies - Ensure effective use of LMS, SIS, retention and related systems to promote student success. Promote innovative educational models where appropriate, including adaptive learning, project based active learning and video course content creation.
- Academic Communications and Partnerships - Ensure that systems and processes break down barriers between roles and organizations, ensuring effective communications and partnerships, as appropriate, between prospective students, current students, parents, faculty, staff, and alumni; between the University and K-12 educators, career educators, associations, thought leaders and self-directed education providers; and between the University and vendors, state and federal agencies, business leaders, the local community, and prospective employers. Ensure effective multi-channel marketing, communication and support including web, email, text, voice and in person.
- Effective Student Assessment - Work with academic leaders where possible to automate the comparison of student skills to employer demand for career skills, and life competencies, to allow adaptation to focus on filling the identified educational gaps. Ensure the availability of effective learning analytics to support retention.
- Optimize the Learning Environment - Provide flexible learning spaces, labs, AR/VR and simulations that support learner needs, including access to use the same information tools and processes students will likely use in their career and life. Support the information needs of student activities, experiential learning, and internships.
Job may require other duties as assigned.
Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.
- Minimum of 10 years' experience in an executive leadership role
- Master’s degree in computer science, IT, or a related field preferred
- Minimum of 15 years of progressive IT leadership experience, with at least 5 years in a senior IT role (CIO, Deputy CIO, or equivalent) preferred
- Higher education experience preferred
- Extensive experience in strategic planning and execution at the executive level
- Proven success in building high-performing teams and developing IT talent
- Demonstrated experience successfully leading large-scale IT projects, migrations, and digital innovation initiatives
- Experience leading cybersecurity initiatives, experience with GLBA Safeguard Rules compliance, the NIST Cybersecurity Framework (CSF) and/or NIST 800-171 cybersecurity standards or equivalent is preferred
- Experience in leveraging data analytics to drive organizational improvements and managing organizational change in technology-driven environments
- Experience with or knowledge of AI implementation in higher education preferred
- Proven track record in resolving critical IT issues and improving system performance
- Information Technology Infrastructure Library (ITIL), Control Objectives for Information and Related Technologies (COBIT), Project Management Professional (PMP), Certified Information Systems Security Professional (CISSP), and/or other certifications relevant to IT leadership preferred
Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.
- Strong leadership, employee development, and team management abilities, with experience in managing large IT departments
- Strategic thinker with the ability to solve complex problems
- Collaborative leader who can work effectively with diverse stakeholders
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders
- Up-to-date knowledge of emerging technologies and trends in higher education IT
- Strong technical knowledge of enterprise IT systems, including enterprise resource planning (ERP), Student Information System (SIS), Human Resource Information System (HRIS), Learning Management System (LMS), and cloud technologies
- Excellent understanding of how various IT applications integrate and work together in a complex environment
- Proactive and results-driven approach to IT management
- Adaptable and resilient in the face of challenges
- Detail-oriented with a strong focus on quality and accuracy
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
- General office setting
- Non-Standard Flex
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work effectively at a computer for extended time daily
- Ability to use repetitive wrist, hand and finger movements to type regularly
- Regular attendance is a necessary and essential function
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