Employer: Expedia Group
Location: Seattle, Washington, United States
Salary: USD 173,000.00 - 242,500.00; potential to increase to USD 277,000.00 based on performance.
Closing date: 10 Nov 2024
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We`re building a more open world. Join us.
Senior Product Manager
The Supply Partner Experience team harnesses quantitative and qualitative inputs to optimize our supply partners' success in Expedia Group's marketplaces, from listing onboarding and readiness to coaching, revenue management, as well as day-to-day business and guest management activities.
The Product Manager for this role will enable our supply partners to deliver promised travel products and services on the critical path for all lodging bookings in our marketplaces, which not only helps our supply partners but travelers and Expedia Group. This high-impact role requires strong cross-functional collaboration with partner, traveler, and marketplace trust teams to build personalized, customer-focused experiences. It leverages automation and recovery solutions to ensure quality, even when things don’t go as planned.
What you’ll do:
- Define the vision and strategy for the Lodging supply partner (Hotel and Vacation Rentals) post-booking experience to booking management features and services for all lodging supply partners across our marketplace.
- Lead the development of a strategic product vision that addresses both short-term and long-term business and user requirements.
- Work closely with engineering teams to make critical trade-offs, ensuring the product is financially viable and meets customer needs.
- Utilize knowledge of Expedia Group's structure and key stakeholders to anticipate and plan for product strategy dependencies.
- Conduct comprehensive market research and clearly articulate the product's value proposition.
- Identify and resolve friction in the customer journey, align product goals between engineering and design teams, and conduct user-centric product validations.
- Establish and review product success metrics regularly. Design and analyze product experiments, deriving insights for informed decision-making.
- Prioritize features and initiatives based on business strategy and market dynamics.
- Earn trust and manage expectations across the organization.
- Communicate persuasively across the organization, tailoring messages for impact.
Who you are:
- 5+ years of product management experience driving and measuring engagement in front-end marketplace products.
- Bachelor's or Master’s degree; or equivalent related professional experience.
- Strong strategic thinking skills with a customer-centric approach.
- Robust analytical skills, with the ability to drive data-informed decisions.
- Proven ability to conduct experimentation and user segmentation analysis.
- Outstanding influencing, decision-making, and collaboration skills across diverse teams.
- Excited by the accountability that comes with leading a large portfolio of products.
- Effective ability to communicate abstract ideas at the highest level and can translate them into detailed user stories.
- Expertise in breaking down problems to build solutions incrementally.
Accommodation requests: If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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