Position Overview: The Branch Manager will be responsible for overseeing the daily operations and ensuring the efficiency and effectiveness of the Duluth branch. This role requires a seasoned professional with at least 8 years of banking experience, equipped with a deep understanding of both deposit and loan marketing strategies. The Branch Manager will play a pivotal role in supervising branch staff, managing risk, and maintaining the highest standards of customer service.
Key Responsibilities:
Customer Acquisition and Marketing:
Lead efforts in attracting new customers for both deposit accounts and loan services. Develop and implement marketing strategies that align with the bank’s goals, ensuring sustainable growth in the customer base.
Personnel Supervision and Evaluation:
Oversee the performance of operations personnel, including tellers and support staff. Conduct regular evaluations, provide feedback, and ensure all employees are meeting their performance targets. Take charge of new employee training, ensuring all staff are well-prepared to perform their duties.
Risk Control and Compliance:
Review and analyze various reports to ensure compliance with risk management protocols. This includes monitoring NSF (Non-Sufficient Funds), overdraft, and kiting suspect reports, as well as managing general ledger (G/L) and balance fluctuation reports. Ensure that all risk-related activities are conducted in line with the bank’s policies.
Daily Supervision of Teller Transactions:
Oversee the daily transactions conducted by teller personnel, ensuring accuracy, compliance, and exceptional customer service. Confirm the accuracy and completeness of all financial transactions, including the opening of new accounts, currency exchanges, wire transfers, and money order sales, particularly those involving non-customers.
Branch Maintenance and Customer Relations:
Ensure the branch is well-maintained and operates smoothly on a daily basis. Handle customer complaints and inquiries promptly and effectively, ensuring that all issues are resolved to the satisfaction of the customer and in line with bank policies.
Branch Certification and Reporting:
Prepare and submit the monthly branch certification, ensuring all operations and financial activities are accurately reported and in compliance with regulatory requirements. Maintain detailed and accurate records of all branch activities.
Qualifications:
- Minimum of 8 years of banking experience, with a focus on branch management.
- Strong leadership and personnel management skills.
- Proven experience in risk management and compliance within a banking environment.
- Excellent customer service skills and the ability to resolve issues efficiently.
- Ability to work independently and as part of a team, with strong communication and organizational skills.
The ideal candidate will have a robust understanding of banking operations and a proven track record of leading a branch to achieve its financial and operational goals. This is an opportunity to contribute to the success of the Duluth branch and grow within a dynamic banking environment.
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