Principal Managing Partner - Healthcare
Apply remote type: Flex
Locations: USA, MA, Boston; USA, VA, McLean; USA, TX, Frisco; USA, PA, Berwyn; USA, GA, Atlanta
Time type: Full Time
Posted on: Posted 11 Days Ago
Job requisition id: JR-0092095
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. A culture driven by our value of putting our people first is central to who we are.
About the Team
Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship for Workday's Healthcare customers. Works to grow the client relationship by identifying new business opportunities.
About the Role
The Managing Partner (MP), North America Field Services is a member of the regional services management team and is responsible for the overall success of an assigned group of deploying and production customers. The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio.
Key Areas of Responsibility:
- Collaborate with Account Executives and Service Executives to help position/sell Workday product, deployment and post production services.
- Create proofs of concepts.
- Participate in partner selection for non-Workday primed engagements.
- Guide large, partner-led accounts with global complexity such as M&A and divestitures.
- Develop and sustain customer executive relationships.
- Work with the sales team to develop/execute on account plans and strategy for each customer in their portfolio.
- Create the strategic plan across the customer architecture.
- Serve on and actively participate in customer steering committee meetings.
- Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline and critical deployment issues.
- May act as the escalation point to facilitate and resolve customer and/or project issues.
- May work with customer to drive adoption of the Workday solution guiding them in the implementation of new features and products and selling additional services to support their strategy.
- May drive customer self sufficiency by ensuring their customers understand how to engage with the Workday services organization.
- Review and approve all services contract amendments.
- Engage other service resources as necessary to support account planning and feature adoption strategies.
- Leverage customer relationships as needed for prospect references.
About You
Basic Qualifications
7+ years’ experience successfully managing large, complex HCM, Financial and Supply Change Management(SCM) SaaS ERP solutions at a project and program manager level.
8+ years developing and maintaining "C" level relationships with a solid understanding of the Healthcare payor/provider Industry.
Other Qualifications
- Proven experience partnering with Workday customers to drive adoption of the Workday solution.
- Experience successfully working with software sales teams to position/sell additional products.
- Ability to manage / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets.
- Leadership abilities to motivate and manage a matrixed team of individuals at multiple levels within an organization.
- Willingness to ‘roll up one’s sleeves’ and assist wherever needed.
- Team player who will work across the organization and company to continue improving the way we serve our customers.
- Excellent communication, management, negotiation and organization skills.
- Ability to travel up to 50%.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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