Americas IFM Account Director

Jones Lang LaSalle Incorporated • San Francisco, CA, United States • $200k - $250k / year • 1m ago

Americas IFM Account Director

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

Ideal candidate will be located in San Francisco or New York City

In office/onsite five days a week

What this job involves

The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities.

What is your day to day?

Delivery of Client Satisfaction

Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests.
Drive the account plan to deliver high-quality results which exceed the client’s expectations.
Become a reference for best-in-class service delivery that can be leveraged to expand Jones Lang LaSalle’s business.
Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.

Build and Manage High Performing Teams

Ensures the best qualified candidate is hired for all roles on the account.
Thoroughly and critically assesses direct reports (and directs directs).
For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress.
Advances the firm’s diversity and inclusion priorities by focusing on talent moves (i.e. hiring, rotation, and promotion).
Provides point-in-time coaching to elevate performance.

Achieve Financial Results

Manages account financials to ensure plan is met or exceeded in both growth and profitability.
Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography.
Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable.

Contributes to the Growth of the Company

Brings to the organization any leading practices and/or innovations developed on the account to the firm.
Identifies opportunities both on account and within professional network to generate additional revenue – engaging the right cross-functional resources to win.
Become internal reference for best-in-class service delivery that can be leveraged to expand JLL’s business.

Required Experience and technical skills

Bachelor’s degree
MBA or similar post-graduate studies
10-15 years of relevant work/industry experience

Advanced skills and knowledge in the following areas:

Client Focus
Results Driven
Natural Coach
Drives Growth
Solutions Oriented
Firm Knowledge

Location: On-site – Atlanta, GA, Chicago, IL, New York, NY, San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include: