Responsible for directing the hotel to obtain optimum efficiency and economy of operations and maximize profits while providing excellent service to the guest. The General Manager functions as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance and sales and revenue generation. The General Manager analyzes business results and works with the leadership team to develop effective strategies to address business needs.
Job Requirements
- Understand the mission, vision, and goals of the hotel.
- Must possess excellent communication, follow up, and organizational skills.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
- Ability to negotiate, prospect, plan, prioritize, and organize business operations.
- Ability to read and understand financial statements, forecast business, prepare annual budget and marketing plan.
- Proven track record in delivering financial results.
- Proven track record of building a cohesive team and facilitating goal accomplishment.
- Proven track record of positive employee satisfaction scores.
- Understanding of all areas of hotel operations.
- Strong competence in food and beverage operations.
- Commitment to exceptional guest service.
Job Responsibilities
- Strategically plans, develops and implements company policies and goals.
- Directs activities of divisions or departments such as Sales, Human Resources, Engineering, Front Office, Housekeeping, and F&B to affect operational efficiency and economy.
- Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
- Ensures brand standards are met with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary.
- Prepares an annual budget with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses.
- Provides analysis and strategy of monthly business review and analysis of monthly P&L results, forecasting and STR analysis.
- Monitors actual sales and revenues to determine variance and assess goal accomplishments.
- Creates an environment in which all employees have the ability to reach their full potential.
- Develops and executes comprehensive sales and marketing plans and programs, both short and long range, to support sales and revenue objectives of organization.
- Provides monthly analytics/metrics, reporting on the effectiveness of the strategies.
- Researches, analyzes, and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity.
- Anticipates and recommends strategies for need periods and helps maximize revenue generation in peak times.
- Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget.
- Performs special projects and other responsibilities as assigned.
- Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
- Follows 4 Keys service standards, standard operation procedures, and safety standards.
- Follows all appropriate policies and procedure while constantly striving to improve all standards of operations.
- Follows safety and security procedures.
- Works cohesively with co-workers and all departments as part of a team.
- Adheres to attendance and reliability standards.
- Follows all additional duties as assigned by management.
Work Hours
- Will be required to work flexible scheduled shifts based on business needs.
- Scheduling includes holidays, nights, and weekends depending on hotel events and functions.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact human resources.
We are an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
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