Chestnut Hill, Massachusetts, Boston College
Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.
Job Description
As we embark on SoaringHigher: the Campaign for Boston College, we invite you to join our community. Driven by our mission in ways that advance the university for years to come, priority areas for this $3B comprehensive campaign include Financial Aid, Academics, and Student Life.
Reporting to the Associate Director of Annual Giving, Direct Marketing, the Assistant Director is responsible for the year-round operations and management of Boston College’s student phone fundraising program, with the goal of increasing both discretionary dollars raised and overall alumni giving participation. In addition to contributing to fundraising goals, the Assistant Director is tasked with the development and implementation of stewardship initiatives for annual giving donors. This position manages all aspects of the phone program, including but not limited to strategy, data analysis, and management of up to 30 student employees.
Responsibilities include:
- Hiring, Training, and Retention: In collaboration with the Associate Director, the Assistant Director coordinates the ongoing recruiting and hiring operations to maintain a staff of up to 30 students. Creates process and documentation for the implementation of an onboarding and performance evaluation program with student employees. Monitors and coaches students to ensure maximum quality and effectiveness and implements strategies to motivate and reward exemplary employee behavior and results.
- Program Strategy and Operations: Assists with the development and implementation of annual fundraising and outreach strategy for the phone program. Works closely with the Associate Director to develop an annual calling calendar, writes scripts, and tracks results. Analyzes performance reports to strategize outreach segments. Coordinates daily schedules, organizes calling pools, and makes on-demand adjustments as needed to ensure a productive and effective calling shift.
- Vendor & Technology Management: Manages daily use of calling software and coordinates with vendors and BC’s Advancement Information Systems to maximize product features and updates. Requests data resources for the phone program to maintain updated calling data and facilitates automated and manual operations for calling and fulfillment.
Full-Time Equivalent Hiring Range: $57,800 to $72,250; salary commensurate with relevant experience. Evening work is required to fulfill job responsibilities. Must be able and willing to work independently and unsupervised Monday – Friday evenings. The typical work schedule for this position is 1:00 – 9:00 p.m., five days a week.
Requirements
This position requires a Bachelor’s degree and one to three years of directly related direct marketing experience or a combination of professional fundraising and other directly related experience with proven organizational and project management skills. Preference for experience in an institution of higher education in a campaign environment or in comparable settings. An aptitude for numbers, data, and analysis is essential, as is an ability to motivate and manage a diverse group of student employees. Staff management and higher education telemarketing experience strongly preferred.
Must be a team player who is highly motivated and dedicated to the goals of advancing higher education and have an appreciation for Jesuit Catholic education and the goals and values of Boston College.
Closing Statement
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility: Tuition remission for Employees, Tuition remission for Spouses and Children who meet eligibility requirements, Generous Medical, Dental, and Vision Insurance, Low-Cost Life Insurance, Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans, Paid Holidays Annually, Generous Sick and Vacation Pay. Additional benefits can be found on https://www.bc.edu/employeehandbook.
Boston College conducts pre-employment background checks as part of the hiring process. Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans.
To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity. Boston College’s Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.
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