Job Summary:
We are seeking a HR Technology Lead to drive the development and execution of our Self Service and AI strategy focused on enabling cutting edge employee self-service capabilities. This role requires a strategic thinker with deep expertise in people experience, driving innovative automation. This role will also focus on creating high-quality content that can be effectively utilized by AI to enhance employee experience and streamline HR processes which will require you to collaborate with cross-functional teams across Convera.
Key Responsibilities:
- Self-Service Strategy Development: Define and execute a comprehensive strategy for self-service solutions across all HR technologies and processes. This could include but not limited to deploying off the shelf bots or custom built internally for Convera.
- User Experience Design: Conduct user research and analysis to identify needs and pain points, translating insights into effective self-service solutions.
- Process Improvement: Evaluate and enhance current HR processes to maximize the efficiency and effectiveness of self-service offerings.
- Content Creation and Management: Work closely with product owners within HR to develop and curate engaging, accurate, and user-friendly content tailored for AI utilization, enhancing the self-service experience. This includes strategizing across ServiceNow, SharePoint and our intranet for an Omnichannel experience for our employees.
- AI Strategy Development: Define and implement a comprehensive AI strategy for self-service platforms that aligns with organizational goals.
- Technology Integration: Collaborate with IT and HR teams to integrate self-service and AI tools into existing systems, ensuring seamless user experience.
- Stakeholder Collaboration: Work closely with HR product owners and other stakeholders to ensure alignment on pain points and associated solutions.
- Technical Project Management: Manage all projects as a technical project manager by ensuring all the necessary phases are defined and managed including the attention to communication, stakeholder management and project reporting.
- Training and Support: Develop training materials and support resources to help employees navigate self-service tools effectively.
- Performance Metrics: Establish key performance indicators (KPIs) to measure the success of self-service and AI initiatives and report on outcomes.
- Continuous Improvement: Stay current with industry trends and advancements in AI technology to drive innovation in the employee experience.
- Market Research: Stay informed about industry trends and advancements in HR technology and AI to drive innovation in self-service solutions.
Qualifications:
- A minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree in HR or Computer Science.
- Demonstrate expertise in developing effective self-service tools and content for HR environments.
- Demonstrate both technical and functional expertise in ServiceNow knowledge base management amongst industry leading HR Technologies.
- Proven experience in developing and executing AI strategies within HR or similar environments.
- Strong understanding of HR processes and systems, with a passion for improving employee engagement.
- Excellent analytical, problem-solving, and project management skills.
- Exceptional communication and interpersonal abilities, capable of working with diverse teams.
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