This position is a key contributor to the company’s overall strategy as it relates to operations management. As the leader of the branch, this position is critical to both the employee and client experience and is responsible for the following:
- Ensuring the branch is operationally efficient to provide a high quality service to our customers
- Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
- Providing world class customer service and ensure our team has the tools and capabilities to deliver on that commitment
- Create an environment and culture that strives for operational excellence
- Effectively communicate branch performance and company goals to increase employee engagement
- Act as leader, mentor and coach to attract and retain talent
- Continuous analysis of current employee skill sets and capacity to determine training opportunities to develop employees
- Develop processes and systems to identify and resolve service delivery issues
- Promote a safe work environment for employees
- Responsible for achieving Branch sales and profitability goals
Competencies
1. Leadership
2. Operational Analysis Skills
3. Selling Skills
4. Strategic Thinking
5. Business Acumen
6. Problem Solving/Analysis
7. Results Driven
8. Financial Management
9. Emotional Intelligence
- High school diploma is required; Associate’s or Bachelor’s Degree are preferred
- Management experience within the moving & storage/transportation industry required
- Strong customer and sales focus to build corporate and commercial business
- Strong knowledge of general operations strategies and activities, including understanding of financial statements and the budgeting process
- Excellent verbal and written communication skills
- PC literacy at the medium to high level, including experience using MS Office products
#J-18808-Ljbffr
