At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE: Branch Manager 1
SUPERVISOR: Senior Branch Manager
HOURS PER WEEK: 40hrs/Exempt
DEPARTMENT: Administration
The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
HIRING BONUS: $1,000 after 90 days
PRIMARY FUNCTION: Responsible for planning, directing, coordination and controlling all operations and activities of the Branch within the scope of the policies and procedures for The Portland Clinic (TPC).
DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
- Act as a liaison between Administration and the branch, timely sharing relevant information from various meetings.
- Oversee management and daily operations for 8-11 physicians and providers and 21 employee’s numbers may fluctuate and change at the discretion of the COO.
- Oversee and manage 1-2 specialty service lines throughout The Portland Clinic numbers may fluctuate and change at the discretion of the COO.
- Form a dyad partnership with Branch Medical Director. Listen, problem solve, be responsive and coach on-site providers as a dyad. Engage in regular communication with Senior Branch Manager.
- Work with physicians and staff to continually promote quality patient care & experience, high employee morale and workflows that may be replicated across sites to gain efficiencies and reduce errors.
- Maintain working knowledge of current clinic and branch policies and procedures. Keep downtime manuals up to date and continuously re-train and inform staff of these procedures.
- Provide time sensitive information via daily huddles to the Branch physicians and staff.
- Partner with Branch Medical Director to conduct regularly scheduled provider meetings.
- Partner with all Managers who have staff at your location to provide real time and evaluative feedback and to resolve any issues or concerns.
- Responsible for building, maintaining, and monitoring physician schedules to provide adequate coverage at the Branch.
- Responsible to ensure building is open for business and securely closed after hours. Responsible for building security as it relates to HIPAA and staff safety.
- Participate in interview process for potential Branch employees, providers, and leadership as requested.
- Collaborate with Senior Branch Manager for accountability for all Branch operations, including but not limited to the coordination of equipment purchasing, capital budget requests, supplies, and services.
- Collaborate with Senior Branch Manager for operational budget preparation and monthly review.
- Collaborate with Senior Branch Manager for personnel budget preparation and review of any new/changes to FTE requests.
- Attend professional meetings and seminars to enhance management.
- Maintain regular communication with all departments and leadership regarding relevant information, advice, and assistance to manage a successful Branch.
- Partner with The Clinic’s Patient Care Advocate to respond to patient concerns. Address onsite concerns, in person, as needed.
- Ensure open encounters are closed timely and missing charges report is worked monthly.
- Carry out other duties and responsibilities as assigned.
- Attend work regularly.
- Work respectfully and collaboratively in a team environment with a spirit of cooperation.
- Participate as an active team member in a patient-centered medical home.
EDUCATION REQUIRED:
- Bachelor’s degree OR an equivalent combination of education and relevant work experience.
EXPERIENCE/QUALIFICATIONS/SKILLS REQUIRED:
- 2 years of progressive supervisory experience.
- 5 years of healthcare field experience.
- Excellent oral, written, and one-on-one communication skills, able to communicate effectively with all levels of the organization.
- Ability to interact and establish good rapport with people over the phone and in person, often in stressful situations.
- Ability to react calmly and effectively in emergency situations and to work under pressure.
- Strong organizational, interpersonal and communication skills and the ability to adapt to shifting priorities that are critical for success at the branch and overall organization.
- Team leadership and positive agent of change.
- Strong problem-solving skills, demonstrated effective managerial skills with the ability to organize, coordinate and facilitate work groups.
- Skill in establishing and maintaining effective leadership presence with staff, providers, and patients.
- Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision.
- Experience in working in situations which involve authority, leadership, meeting targets and deadlines and resolving conflict.
- Compassionate, patient, tactful, diplomatic and contributes to an environment where people feel valued.
- Proficiency in Microsoft Word, Excel, and PowerPoint to create materials and documentation.
PREFERENCES:
- 7 plus years of healthcare field experience.
- Electronic Health Record Competency.
- Shows an interest in taking actions to increase his/her knowledge and development as a leader.
- Values team success.
- Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent.
- Keyboarding skills.
- Proficiency in medical software and Microsoft Windows.
- Competency in language, grammar, and spelling.
COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
- 401k plan with Employer Matching up to 4.5% annually.
- Roth IRA.
- Comprehensive Medical, Dental and Vision insurance.
- Flexible Spending Account.
- Company provided $10K Group Life/AD&D insurance.
- Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability.
- 6.46 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE).
- One paid Wellness day per year.
- Seven paid holidays, and 1 partially paid holiday (mid-day closure).
- Employee Assistant Program.
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