Clinic Receptionist - Gastroenterology Clinic - (Job Number: 470842)
Pay: Competitive
Location: St. Joseph Physician Practices/Lewiston
Employment Type: Other
Job Description
The work location for this position is St. Joseph Regional Medical Center in Lewiston, Idaho.
At St. Joseph Regional Medical Center, an affiliate of ScionHealth, we recognize that our patients deserve qualified, engaged, and competent staff. And we know that our staff deserve a working environment that is safe, leaders who are visible and supportive, and opportunities to grow and develop. We have a positive, hopeful, and resilient leadership team that is solely focused on taking care of the heart of St. Joe’s – the people who work here. If you feel that your skills and compassion fit with our vision for person-centered care and evidence-based practice, and you would like to belong to a hospital family that only the best are invited to join, we invite you to apply today.
Assists in coordinating the activities between scheduling, insurance verification, and pre-certification. Collaborates with a variety of personnel and departments to ensure smooth clinic operations.
Primary Duties
- Pre-registers/registers patients with accurate patient demographic and financial data. Upon registration, address co-pay, co-insurance, for scheduled appointment/procedure, etc.
- Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
- Stays current with insurance requirements.
- Responds to customer inquiries in a timely and professional manner.
- Assists with departmental coverage as needed.
- Manages daily appointment schedules which may include reminder calls and calling all referrals.
- Collects co-pays and performs co-pay reconciliation.
- Responsible for scanning and accurately placing documents and results into the patient electronic medical record.
- Responsible for reviewing the patient electronic medical record in advance of patient appointment to assure that all required documents are in place.
- Establishes priorities and accomplishes tasks in a timely manner.
- Performs other duties as assigned.
Work Conditions/Hours
8-hour days, 8am - 5pm, Monday - Friday - Normal office conditions.
Scion Health considers a consistently positive, cooperative, self-motivated, courteous, and professional attitude to be an essential function of every position. While different positions have different primary areas of responsibility, everyone needs to work as a team, and we expect all employees to roll up their sleeves and pitch in as necessary to get the job done.
Employees must be able to relate to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes, (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond appropriately to constructive feedback from a supervisor.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g., emergencies, changes in workload, rush jobs or technological developments) dictate.
Minimum Requirements
- One year of customer service experience.
- Experience using Microsoft Office applications, including Word, Excel, and Outlook required.
Preferred
- High school diploma or GED.
- One year of medical office or related experience.
- Demonstrated knowledge of Medical Terminology and CPT/ICD9 coding.
- Knowledge of insurance processes and regulations.
About the Company
Kindred is a leading diversified post-acute healthcare provider of transitional care hospitals and rehabilitation services. Kindred Healthcare's mission is to help our patients reach their highest potential for health and healing with intensive medical and rehabilitative care through a compassionate patient experience.
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