Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
As a Revenue Cycle Senior Manager, you are a subject matter expert in both end-to-end revenue cycle processes (patient access, health information management, billing, collections) and trends in the healthcare IT landscape. You will be at the core of shaping and delivering business transformation projects to respond to our client’s most pressing business challenges in the everchanging healthcare space. You are likely to lead a range of activities from identifying client value creation opportunities to project managing the business solution implementation, ensuring healthcare providers receive timely and accurate payments for their services, while also ensuring that patients receive the best possible care.
The work:
Shape and Deliver Strategic Business Improvement Projects
- Lead Revenue Cycle solutions across complex, large-scale health care providers; this includes understanding of the Revenue Cycle process and its full impact on the financials. Some solutions include comprehensive transformational initiatives for operating models, performance improvement, change management, and technology implementation support, and vendor management.
- Provide deep revenue cycle functional expertise and best practices for electronic medical record (EMR) implementations.
- Identify and prioritize client value creation opportunities based on research and analysis activities and an understanding of client visions, performance gaps, and needs.
- Shape and lead the business solution implementation: define and supervise business architecture, process design and development activities, developing capabilities and performance measurements/KPIs.
- Develop implementation plans and leading teams to execute project deliverables to schedule, budget and performance goals. Manage project financials. Assess and manage risk throughout the project lifecycle and make adjustments as needed. Ensure planned business outcomes are achieved.
- Help clients start the process of modernizing their revenue cycle and finance functions by consulting with internal and external teams to set strategy and goals, then prioritizing your team’s workflow.
- Direct business pilots and client deployment activities.
- Design the project’s overall communication strategy and approach to the desired change journey.
- Manage engagement risk, project economics, deliverable content, and ensure client buy-in.
Client Relationship Development and Management
- Manage key client stakeholder relationships and communications at all stages of the project. Facilitate complex meetings, presentations and workshops to build client commitment for the change.
- Cultivate follow-on opportunities at clients and develop compelling business case/proposals to new business opportunities.
- Be a trusted advisor to senior leadership.
Practice Building
- Participate in practice-building activities (e.g., conference participation, thought leadership development, market offering development, recruiting).
- Share your experiences in specific practice specialty areas to drive firm-recognized expertise development.
- Provide coaching and mentoring to managers, consultants, and analyst team and practice members.
- Encourage innovation from team members; support their ideas and career goals; provide coaching and mentoring to practitioners.
- Grow the practice by owning the new business proposal process.
- Work with senior leadership to contribute to project pipeline growth.
- Stay on top of current regulations, trends, and technologies influencing revenue cycle across broad client types (e.g., hospitals, health systems, medical groups, pharmacies, durable medical equipment suppliers).
Here’s what you need:
- Minimum of 8 years of finance and management consulting experience
- Minimum of 8 years of healthcare provider Revenue Cycle environment experience
- Minimum of 3 years of experience transforming revenue cycle processes to maximize realizable revenue, minimize denials and accelerate cash flow
- Bachelor's Degree
Bonus points if:
- You’re a pro when it comes to engagement – plus business, practice, and people development
- Experience with EMR design and/or implementation
- Epic specialization and/or knowledge in Epic modules
- In-depth knowledge of healthcare operations, workflows, and regulatory requirements
- Strong financial acumen, ability to develop budgets, forecast revenue, develop early warning signs and adapt the organization to achieve financial targets
- Prior experience working in consultancy or consulting capacity is preferred
- Experience with Automation, Data Visualization and Analytics in Revenue Cycle
- Solid financial analysis and diagnosis skills
- Very strong analytical and problem-solving skills
- You are data fluent and have EMR technical proficiency
- Adept at using experience and knowledge of industry, geographic and technology trends to assess and shape business solutions
- Effective leadership and management skills with a proven ability to mobilize and energize project teams to deliver results
- Strong executive level relationship building skills
- Ability to create and deliver high-impact communications to senior audiences (written and oral) and facilitate complex discussions
- Epic Certification
- You’ve got an MBA after your name or another type of advanced degree
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