Job SummaryThe Optimization, Analytics & Recruitment Solutions (OARS) team provides fit for purpose, robust intelligence and data insights designed to optimize performance of the Research & Development (R&D) engine providing analytics & intelligence to customers and stakeholders across clinical and regulatory functions within PRD and POD.
The Head of Site Organisation Oversight plays a crucial role in safeguarding the company’s reputation by overseeing collaborations with Site Organisations (SOs) and Strategic Partners. You will ensure the effective performance and quality of third-party entities including Site Organizations and Strategic Partners, by establishing rigorous operational and quality standards. Your role will involve guiding this team with these entities. Your leadership will be pivotal in maintaining Pfizer’s commitment to excellence and compliance throughout Pfizer’s work with Site Organisations and through the lifespan of critical partnerships.
This role is comprised of two main functions:
- Designing, scaling and leading a new Site Organisation and Strategic partnership model across therapeutic areas that supports oversight and knowledge of site organisations and strategic sites partnerships.
- Manage a team of Site Organisation Oversight Leads supporting the establishment and oversight of operational and quality delivery by third-party entities.
Job Responsibilities
As an extended member of the OARS Leadership this individual:
- Enables sound decision making within leadership, governance, and portfolio through provision of robust analytical methodologies.
- Will be responsible for collaboration and partnership across an extensive network primarily with Quality and Global Site & Study Operations (GSSO), but may include strategy, portfolio, and clinical trial functions both internal and external to Pfizer to optimize intelligence delivered to the organization.
- Required to continuously exercise influence with key organizational stakeholders at leadership level to gain adaptation and organizational implementation of intelligence.
- Establish and foster a performance-based culture where project/portfolio delivery, execution, decision making process improvement are based on actionable metrics and a sound performance achievement methodology.
- Coordination of work to ensure all products are delivered consistently, accurately, at a regular cadence and in a streamlined fashion for customers.
- Champion a work environment that encourages innovation and strong customer relationship management.
- Creates awareness by working as a cross functional team leader to deliver initiatives with a variety of stakeholders, both internal and external. Initiatives will be diverse and may include technology and process improvement components.
As the leader of the Site Organisation Oversight Team:
Design and scale a Site Organisation/Site Partnership Model across therapeutic areas. Key deliverables include:
- Partnering with category leadership and OARS Leaders to set goals and strategies for developing and implementing standardized audit strategies, quality performance metrics, and consistent monitoring and oversight across all site organization types.
- Drives the strategic standard setting for quality performance metrics, monitoring, and oversight for consistency across all site organisation types.
- Oversee the teams assessment of Site Organisations based on their ability to meet quality standards and organizational requirements.
- Ensures partnership with the Third Party Quality Leads (TPQLs), ensuring appropriate oversight and implementation of Site Organisation Intake Form across all SOs and suggesting adaptions as required.
- Regularly monitor and evaluate the performance of site organisations to ensure they are meeting quality metrics and service levels.
- Ensure Site Organisations comply with relevant standards and contractual obligations.
- Conduct periodic quality audits of Site Organisation processes to assess adherence to quality standards.
- Act as an overall Point of contact for Pfizer for quality-related issues with site organisations, facilitating prompt resolution and corrective action plans.
- Identify opportunities for improving Site organisation quality processes and collaborate with other groups to implement enhancements.
- Prepare and present reports on Site Organisation quality metrics and issues to senior management.
- Developing strategic site partnership strategy.
- Develop and implement a strategic enterprise roadmap based on curation of Site Organisation information, so that they are fully scaled across the portfolio.
- Implement a customer relationship management approach and scorecard for Site Organisations and strategic partners for continuous improvement.
- Focus on engaging with C-suite and investigators at Site organisations and partnership sites to set targets and customized enrollment strategies, establish needed resources and infrastructure and agreements.
- Responsible for leading a team to deliver on SO and Strategic Partner oversight, processes and related interpretation.
- Identify opportunities for process improvements / re-design in response to, but not limited to, compliance changes, other external influences such as regulatory inspections, business strategy, performance signals, feedback from stakeholders, industry benchmarks; implement any required changes.
- Routinely assess and communicate process performance across functional lines, including OARS & GSSO.
- Develop and maintain consistent onboarding and ongoing training materials and process for all related roles.
- Serve as business point of contact for the OARS analytics team; provide business context for required metrics / data.
- Collaborate with leadership to lead new initiatives and ideas that will result in more efficient ways to work and build and maintain talent.
- Drives the review of available metrics and interpretation of signals at portfolio, study, and site levels within the team.
- Drives standardization in processes and related continuous improvement.
- The ability to work cross-functionally is critical to build consistency in standard processes.
- The ability to identify trends and mitigate issues in oversight is necessary to further improve processes and oversight of SOs and Strategic Partners.
Qualifications
Must-Have
- MBA/MS + 15 years, or BS + 20 years experience working in drug discovery and development in a global matrixed organization. At least 20 years of pharmaceutical experience with strong mastery of clinical development operations.
- Exceptional leadership qualities – building and motivating high performing teams to deliver against ambitious business goals.
- Proven track-record of building deep relationships within the healthcare and investigator community and experience in engaging institutional leaders in strategic partnerships and initiatives.
- Expert knowledge and experience in the site start-up and engagement process and ability to identify and develop solutions to reduce friction, create efficiencies/reduce time and deliver a seamless B2B experience.
- Customer and patient first mindset and orientation – experience in identifying and delivering solutions that meet both customer and business needs.
- Strong external network and experience integrating industry best-practices to deliver operational and strategic change.
- Ability to proactively identify & mitigate risks as part of strategy planning, prior to and during study execution.
- Strong analytical and business acumen – ability to translate operational, customer and marketing data and metrics into performance goals and strategies.
- Excellent relationship and interpersonal skills, including ability to persuade, negotiate, moderate conflict and engage senior leaders/establish stakeholder relationships.
- Effective verbal and written communication skills in relating to colleagues and associates both inside and outside the organization.
- Demonstrated ability to lead people and teams with a commitment to leadership, diversity and talent Development.
- Conversant with long term strategy of the business and able to leverage this to answer key business questions.
- Demonstrated ability to be a trusted partner across lines and throughout tiers of the organization.
- History of success in a customer service role with demonstration of meeting customer expectations.
- Strong presentation skills, interpersonal skills, as well as a team-oriented approach. Excellent verbal, written, communication and time management skills.
- Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high-quality work.
- Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment.
Nice-to-Have
- Experience of People Management within a Quality related field (preferred).
- Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Non-standard Work Schedule, Travel Or Environment Requirements
Occasional Travel
Work Location Assignment: On Premise
The annual base salary for this position ranges from $191,300.00 to $318,800.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share-based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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