FirstService Residential - General Manager - New York, New York
As a General Manager, you will be responsible for the daily management of a 534-unit rental property in Astoria.
Your Responsibilities:
- Manage the day-to-day operations of an assigned property, including managing team members, daily activities, and resources to achieve established financial and operational goals.
- Oversee all staff and operations of a large luxury rental hi-rise, including Resident Manager, Assistant Property Manager, and Leasing Agent.
- Manage the client/owner relationship by meeting with owners, conducting property tours, providing updates on property performance, and responding to owner requests as needed.
- Monitor cash funds of the property.
- Participate in creating and presenting operational budgets and business plans for the property.
- Meet targeted revenues by setting rent rates and ensuring rent and fees are collected and posted in a timely manner.
- Gather, analyze, and interpret current market and economic trends that may impact the property.
- Implement short- and long-range marketing and leasing strategies to achieve property occupancy and revenue goals.
- Provide input into the development of budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports.
- Oversee the lease enforcement process by approving prospective resident applications, discounts, and renewal leases, following proper notice requirements, evicting residents, and imposing and collecting fees as stated in the tenant's lease agreement.
- Propose and manage market rate renewal offers and generate renewal offers for all expiring leases.
- Develop and maintain a master turn list for units to be made ready.
- Ensure DHCR Registration for all units (where applicable).
- Assist and communicate with residents as needed, including resident escalations.
- Respond to all communications in a timely and professional manner.
- Attend and run meetings/calls with ownership as needed or on a regular basis.
- Provide general oversight of construction projects, capital improvements, and compliance-related corrective work including LL11/FISP, LL84, and elevator modernizations.
- Communicate regularly with residents regarding the status of construction projects and capital improvements.
- Manage third-party amenity providers.
- Ensure appropriate insurance requirements are in place for all vendors via credentialing service.
- Responsible for maintenance requirements of the property's physical plant, including HVAC units, boilers, elevators, and other building-wide infrastructure.
- Process all payables in a timely manner.
- Commence legal cases (non-pay, nuisance, etc.).
- Commence collection cases.
- Monitor illegal sublets and AirBnB rentals.
- Draft arrears reports.
- Knowledge of rent stabilization guidelines.
- Oversee all building staff, scheduling, meetings, and labor/HR-related matters.
- Review and approve weekly payroll for building staff.
- Reply to social media related building reviews (e.g., Yelp, Apartments.com, Google, and other relevant venues).
- Prioritize building purchases and repairs.
- Ensure compliance with all codes and regulatory requirements for the property, including assessing and correcting any violations received from various NYC agencies (DOB, DOHMH, FDNY, HPD, etc.).
- Implement safety and security safeguards and procedures.
- Interface with internal departmental personnel (accounting, compliance, leasing, etc.).
- Act as liaison between building owners, tenants, vendors, and management.
- Conduct thorough interviews for potential building open positions and temp positions.
- Coordinate background and drug tests of potential new hires.
- Prepare monthly construction draws for owner funding.
- Regularly seek, evaluate, and execute methods to preserve client cash and capital and find new sources of ancillary income.
- Perform regular inspections to ensure building safety, maintenance, and cleanliness.
- Direct Reports: Assistant Property Manager, Leasing Agent, Building Service Staff.
Skills & Qualifications:
- Bachelor's degree required.
- NYS Sales license required (must obtain within 120 days).
- Fair housing certificate preferred (must obtain within 60 days).
- Industry certifications such as CPM, RPA, or ARM desirable.
- Five to seven (5-7) years of experience in New York City luxury residential rental property management; new construction lease-up/building opening experience is strongly desirable.
- Familiarity with Rent Stabilization Law and DHCR filing/administrative procedures.
- NYC HPD/HDC, NYS HFA, and/or LIHTC affordable housing experience very desirable.
- Experience with Local 32BJ building staffing and prevailing wage laws.
What We Offer:
As a full-time exempt associate, you will be eligible for comprehensive benefits, including your choice of multiple medical plans, dental, vision, life insurance, short-term disability, legal, and identity theft. You will also be eligible for company-paid life insurance, long-term disability, and benefits from our employee assistance program. Additionally, you will be eligible for paid time off, paid holidays, and a 401k with company match.
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