Job Summary:
The Associate Chief Administrative Officer (ACAO) is a member of a local Medical Center administrative leadership team working under the direction of the Chief Administrative Officer (CAO). The ACAO also works closely and in partnership with the local Medical Center physician leadership team and their ACAO peers. The ACAO role works to align and mobilize people and activities targeted at achieving the TPMG strategy of Total Performance.
The ACAO role will have broad responsibility and may oversee multiple clinical departments or multiple strategic services, as well as lead and/or partner on various strategic initiatives, programs, and innovations that promote operational excellence, care experience, and joy in practice. The ACAO is one of several key medical center operational leaders. In absence of the CAO, the ACAO may act on behalf of the CAO in a decision-making capacity, overseeing day-to-day operations.
Essential Responsibilities:
- Promotes and supports an environment that celebrates diversity and fosters a culture of equity and inclusivity.
- Provides input at the request of CAO and/or PIC(s) to support development of medical center strategic goals.
- Demonstrates strategic thinking by translating all aspects of TPMG Total Performance strategy into long term and portfolio goals, with defined tactical plans to achieve them.
- Develops, adapts and operationalizes TPMG Total Performance strategy within areas of oversight at the medical center, identifying opportunities for strategic action and innovation within the areas of quality, service, people, efficiency, reputation, and growth.
- Pursues new strategies, processes, or technology, to improve quality, service, operational excellence, and physician and employee engagement and wellness.
- Encourages diverse thinking to promote and nurture performance improvement and innovation.
- Accountable for balancing oversight of both day to day service line operations and development and execution of complex strategic projects.
- Oversees day to day operations at a fast-paced medical center including ambulatory, ancillary and/or hospital support services.
- Oversight for large and complex operational budgets potentially including capital planning, additions of new service lines, and day-to-day accountabilities, staffing, and clinical nuances.
- Drives operational improvement through utilization of performance improvement methodology and systems.
- Builds productive, trusting, respectful working relationships across TPMG and Kaiser Permanente and in the communities that we serve. Successful relationships help to support the advancement of the medical center strategy and operational goals.
- Develops and champions a culture of quality and patient centered service and exceptional care experience.
- Demonstrates a commitment to serving others, including members/patients and their colleagues.
- Supports the CAO in working with the chiefs of service and department managers in setting and achieving each departments respective operational accountabilities, including quality, finance, access, service, and integration across the medical center.
- Demonstrates a commitment to personal growth through displays of humility and curiosity; actively seeks feedback from team members, colleagues, and others.
- Establishes individual and team engagement and skill-building as priorities. Models an empathetic, participative, coaching style of leadership.
- Prioritizes leading the development of other leaders; inclusive of leadership team members, colleagues and others.
- Acts as liaison and resource for directors, managers, chiefs, and assistant physicians-in-chief to achieve performance excellence.
- Consistently communicates vision, strategy, and performance to varied audiences within leadership portfolio. Inspires commitment and energizes others to achieve performance excellence.
- Establishes credibility within and beyond area of authority. Uses data and knowledge of audience to persuade key stakeholders and reach shared goals. Effective at using multiple approaches to produce desired outcomes.
- Gathers data necessary to make informed decisions and analyzes data for insights. Engages others ideas and generates options, develops decision criteria for prioritization. Demonstrates decisiveness. Communicates decisions and rationale clearly.
Basic Qualifications:
Experience
- Minimum six (6) years of general management experience, with three (3) years equivalent to a Director-level in a complex, multi-faceted health care setting required.
- Minimum three (3) years of experience in clinical operations, overseeing multiple clinical areas.
- Minimum five (5) years of experience in complex financial management, program development, quality and service improvement, and consulting or project management.
Education
- Masters degree in health care, hospital, business, leadership, public administration, or related field.
License, Certification, Registration
Additional Requirements:
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Demonstrated success in managing complex initiatives and projects including areas such as strategic planning fiscal management, labor, performance and quality improvement, project management, human resources management and compliance.
- Experience working with a large physician group practice managing through influence and collaboration.
- Knowledge of applicable federal and state laws and regulations related to the health care industry.
- Experience leading and managing in a complex union/ management environment.
- Demonstrated success in collaborating and forming strategic partnerships with physicians.
- Hospital and Inpatient Operations experience is strongly preferred.
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