Make a difference at OCHIN
OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview
The Director, Epic Applications Install is a key leader within OCHIN and is responsible for the overall operations of the Epic Applications – Install division within the organization. This role provides leadership with regard to meeting members operational needs, improving patient outcomes, reducing provider burden, improving members revenue cycle outcomes while reducing costs through the direction and management of installing OCHIN Epic products. The Director of Epic Applications – Install will work closely with related leaders (Director of Epic Applications – Maintenance and Development, Director of Install PMO, Director of Learning, Director of Data Services and others) to develop strategy, plans and people to reach the organization’s Connected Care goals.
Essential Duties
- Responsible for communicating and driving the implementation of the organization’s installation strategy.
- Planning, directing and coordinating through subordinate leadership and staff the activity of Epic Applications - Install that supports the organizations strategic business plan and day to day operational needs.
- Providing leadership and guidance to teams across the organization on Epic products and process to accomplish the strategic goals of the organization.
- Overseeing staff development and performance.
- Overseeing system configuration performance and architecture, infrastructure and standard processes to ensure service levels are met.
- Directing the implementation of new processes and driving process improvement initiatives in the departments and all aspects of Epic Operations.
- Identifying and managing team priorities, connecting work to outcomes, and tracking progress against organizational metrics and goals.
- Embodying the organization’s culture of service by demonstrating exceptional customer service for internal and external customers.
- Partners with the Epic Operations team, determines the expected business results for each installation project.
- Partners with leaders across the organization, including Quality Assurance, Learning, Epic Applications – Maintenance and Development, and Clinical, to ensure timelines and deliverables are realistic and actionable.
- Safeguarding intellectual property by planning and implementing disaster recovery and back-up procedures where applicable.
- Advocating for the best interest of the team, our members, and for the organization as a whole.
- Serve as an escalation point for after-hours support; and a product enhancement consultant to other departments internally.
- Other duties as needed to support the organizational mission and goals.
- Organizational metrics and goals are positively impacted by the Director.
- Team processes are documented, understood by team members, followed, and are aligned with organizational policies and processes.
- Information is shared with relevant parties in a timely and effective manner:
- 1:1 meetings with direct reports are held at least once every two weeks, Direct reports accurately track time in accordance with processes established at the organizational level.
- Direct reports have identified and regularly track progress against goals in accordance with organizational processes.
- The team conforms to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
- Fosters a collegial and collaborative environment within and across teams that empowers team members to remain actively engaged in the install process and appropriately leverages the team’s varied skill set.
- Completing projects and tasks independently and with limited direct supervision.
- Analyze and provide consultation and input into change management strategies.
- Other duties as assigned.
Requirements
- Bachelor’s or equivalent relevant combination of education and experience.
- Bachelor’s degree in public health, Healthcare Administration, Business or related field is required; Master’s degree in a healthcare field is preferred.
- Must have experience working in Healthcare IT, specifically in Epic.
- Minimum of five (5) years of Management experience or Leadership roles within technical teams highly preferred. Experience managing an Epic Applications team is ideal.
- Minimum seven (7) years of progressive growth in field.
- Successful leadership abilities with the focus on bringing people together to execute needs.
- Change management: The ability to manage, inspire, and lead through change.
- Data-driven decision making: The ability to identify and interpret appropriate metrics to make data-driven decisions.
- Relational leadership: The ability to build, foster and growth through professional working relationships; listening to other people’s needs.
- Conflict Resolution: The ability to thoughtfully and efficiently resolve conflict.
- Quality & process improvement principles: Strong systems thinking ability, The application and continued improvement of work and process.
- Team development & coaching: The ability to provide training and personal development/ coaching to team members on how to be successful within the organization with delivering objectives.
- Escalation & resolution: Strong analytical and problem solving skills- fostering timely escalation identification and resolution.
- Accountability and integrity: Strong judgment and decision-making skills (i.e. knowing when to delegate tasks and when to roll up one’s sleeves and work with the team to get it done).
- Mentoring and skill building: The ability and desire to knowledge share, delegate to, and mentor new leaders.
COVID-19 Vaccination Requirement
To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Work Location and Travel Requirements
OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
Work from home requirements are:
- Ability to work independently and efficiently from a home office environment.
- High Speed Internet Service.
- It is a requirement that employees work in a distraction free workplace.
We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings
Equal Opportunity Statement
OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.
Base Pay Overview
The typical offer range for this role is minimum to midpoint ($194,998), with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.
#LI-Remote
