See yourself at Twilio
Join the team as Twilio's next Principal Machine Learning Engineer on Twilio's Emerging Technology & Innovation organization.
Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you're part of a vibrant, diverse team making a global impact each day.
About the job
This position is needed to spearhead ML/AI focused research projects, build prototypes, and explore emerging technologies for Twilio's Emerging Technology & Innovation (ETI) organization.
As a Principal Machine Learning Engineer of the ETI organization, you will be responsible for leading research projects, experimenting with proof of concepts, and staying on the cutting edge of "what if". You should be comfortable with ambiguity, have a proven track record for delivering results, and have experience with the emerging technologies of AI, LLMs, and a passion for keeping up with their latest developments.
Responsibilities
In this role, you'll:
- Research new ML and AI technologies and tools.
- Build prototypes to further your research and test them with customers.
- Collaborate with data scientists, engineers, and developers to integrate AI models and algorithms into existing systems and applications.
- Collaborate closely with your product, design and go-to-market partners to ensure our work puts the customer first.
- Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment.
- Influence steering committee discussions on leveraging AI across the whole of Twilio.
- Experiment! Test out new ideas and iterate based on feedback.
Qualifications
Required:
- 10+ years hands-on experience as an engineer writing production-grade code in a modern programming language.
- 3+ years of research experience in a professional or academic setting.
- Experience evaluating the performance of different ML models/versions and making enhancements.
- Experience working collaboratively with ML engineers, data scientists or ML Researchers.
- Experience building an ML model and operating it in a production environment.
- Passion for emerging technologies and staying up to date on their latest developments.
- Proven track record of shipping products to production and iterating rapidly based on customer feedback.
- Exceptional collaboration skills.
- Strong customer focus.
- Excellent written and verbal communication skills.
Desired:
- You have previously shared your ideas in public forums.
- Experience building a product from idea to product market fit.
- Experience leading the development of products or features which leverage LLMs.
- Builder at heart, passionate about being hands-on.
Location
This role will be remote and based in the U.S.
Travel
You may be required to travel occasionally for project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Twilio thinks big. Do you?
We seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities.
If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, or other applicable legally protected characteristics.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.
